reprographics & mailroom assistant in guildford

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job details

guildford, south east
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job description

A new opportunity with a reputable Law firm for a Reprographics Operator to work in their offices in Guildford to be responsible for providing Mailroom, Reprographics services and support and advice for the companies employees and contractors.

The successful candidate will be responsible for providing excellent customer service and providing flexible and responsive assistance to both clients and colleagues.

Key Responsibilities:

* Build relationships with clients and manage their perceptions and expectations
* Support colleagues and work as a team in order to achieve the best results for clients
* Answer telephones and follow through any queries in a professional and business like manner & process queries and complaints effectively
* Liaise with the clients in a professional and helpful manner at all times
* Maintain a tidy and safe work area and comply with all departmental procedures
* Responsible for the sorting, counting and distributing all incoming mail
* Booking bike courier bookings using telephone and computer systems
* To resolve as far as possible, the location of any unclaimed mail
* Distribute stationary and copier paper to floors & order stationary items for floors via the online system
* Scanning of documents via the canon equipment or using the scanning software provided
* Take ownership of each reprographic jobs produced and ensure end users are informed about production of their work and deadlines at all times as well as quality checking all work completed

Person Specification

* Previous mailroom and reprographics experience essential
* High standard of personal presentation
* Excellent customer service skills and a willing and enthusiastic attitude
* Ability to work well under pressure
* Computer literate
* Able to take responsibility to ensure that an outstanding service is delivered at all times and to smooth out potential issues
* Team player

This role is on a full time permanent basis working between the hours of 8am - 7pm Monday - Friday. If this role is of interest to you please do not hesitate to apply for immediate consideration.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.