2 jobs found in City Of Manchester, Greater Manchester

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    • manchester, greater manchester
    • temp to perm
    • £10.00 - £11.00 per hour
    • full-time
    Purpose of role: The Multi Skilled Operator is responsible for delivering a first-class experience to customers using workplace facilities, reprographic services and the managed filing service at EY. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels. Key responsibilities: Support the operation to undertake all Document Services and Workplace tasks Full understanding of workflow processes and procedures Prepare files and mail for digital scanning by removing fixtures and fastenings Scanning of hard copy files/mail into PDF format using high speed scanners Quality checking scanned copy against physical file/mail item to ensure all pages have been scanned Receiving inbound couriers and booking outbound couriers To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment Monitor and replenish the consumables for all printers Calibrate all machines daily to ensure machine colour quality is kept to the optimum Collate and produce management information in a timely and accurate manner on various work streams Undertake additional duties as requested by management Customer Develop positive and professional relationships with customers Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management. Develop an understanding of the customer's business and ensure that Williams Lea delivers a service in line with their objectivesTechnical skills Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails Willing to learn or have previous experience with an online records management tool Good attention to detail skills Competent with Fiery Command workstation front end Competent with print drivers Basic knowledge of Abode creative suite Competent with wire and comb binding (magna punch and manual closers),Competent using a guillotine Knowledgeable about routine maintenance and upkeep of equipment High level of customer focus - proactive approach to service delivery and client satisfaction Excellent communication skills, both written and oral, and confidence to communicate at all levels Excellent organisational skills Able to work to tight deadlines and prioritise workload Able to work under pressure Ability to work alone or collaboratively About you:Must have customer focused approach to providing service Should build effective customer relationships based on trust, flexibility and a professional approach Must be able to manage customer perceptions and expectations, actively promoting a high standard of customer care Must ensure that SLAs are met and where possible exceeded Flexible and proactive approach to work. Excellent customer service skills Team focused Has a great can do attitude and willing to learnPrevious experience in working in a successful customer facing service Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Purpose of role: The Multi Skilled Operator is responsible for delivering a first-class experience to customers using workplace facilities, reprographic services and the managed filing service at EY. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels. Key responsibilities: Support the operation to undertake all Document Services and Workplace tasks Full understanding of workflow processes and procedures Prepare files and mail for digital scanning by removing fixtures and fastenings Scanning of hard copy files/mail into PDF format using high speed scanners Quality checking scanned copy against physical file/mail item to ensure all pages have been scanned Receiving inbound couriers and booking outbound couriers To reproduce high quality documents to client specifications using high speed reprographic and finishing equipment Monitor and replenish the consumables for all printers Calibrate all machines daily to ensure machine colour quality is kept to the optimum Collate and produce management information in a timely and accurate manner on various work streams Undertake additional duties as requested by management Customer Develop positive and professional relationships with customers Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management. Develop an understanding of the customer's business and ensure that Williams Lea delivers a service in line with their objectivesTechnical skills Competent with Microsoft Office tools; Word, PowerPoint, Excel, Teams (to include digital telephone) and Outlook emails Willing to learn or have previous experience with an online records management tool Good attention to detail skills Competent with Fiery Command workstation front end Competent with print drivers Basic knowledge of Abode creative suite Competent with wire and comb binding (magna punch and manual closers),Competent using a guillotine Knowledgeable about routine maintenance and upkeep of equipment High level of customer focus - proactive approach to service delivery and client satisfaction Excellent communication skills, both written and oral, and confidence to communicate at all levels Excellent organisational skills Able to work to tight deadlines and prioritise workload Able to work under pressure Ability to work alone or collaboratively About you:Must have customer focused approach to providing service Should build effective customer relationships based on trust, flexibility and a professional approach Must be able to manage customer perceptions and expectations, actively promoting a high standard of customer care Must ensure that SLAs are met and where possible exceeded Flexible and proactive approach to work. Excellent customer service skills Team focused Has a great can do attitude and willing to learnPrevious experience in working in a successful customer facing service Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • manchester, greater manchester
    • temporary
    • £8.98 - £9.98 per hour
    • full-time
    Job Summary: Operating within clearly defined limits of the policies, procedures, protocols and guidelines of the department, and as part of a team this post aids in the smooth running of the Emergency Assessment and Access CSU, reflecting high quality customer care in all daily activities. This includes working supporting the achievement of the Emergency Access Target and contributing towards Departmental finances by paying special attention to the accuracy and completeness of data needed under Payment by Results. Accountable to: Senior Administration Manager and Administration Team Leader, EAA CSU Duties and Responsibilities Core Duties Clerical duties Accurately record all related data for new and follow up attendances. Update and revise information where necessary. Using the A&E Symphony System to review/add patient information ensuring 100% accuracy is maintained at all times. Where possible, obtain the information by liaising with the patient directly, clearly recording instances when information cannot be obtained. Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times. Co-ordinate the arrangement of follow-up appointments for A&E Clinics and any other outpatient appointments as instructed by medical staff. Using PAS admit A&E patients to the wards, in addition to admitting and discharging patients from ACU. Act as Trust resource to admit/discharge/transfer Emergency (non A&E patients) to the wards in liaison with Senior Nursing Staff/Bed Management Team. Formulate, retrieve and track case notes as required; ensuring all patient notes can be easily and quickly accessed at all times. Maintain an effective filing system, and retrieve A&E documentation using Document Image Processing software. Independently co-ordinate and manage changes to clinics, providing information as required to Senior Management Team (SMT). In liaison with consultant medical staff, cancel and re-schedule clinics as indicated by the six week notice period for medical staff leave policy, providing information as required to SMT. Report to the line manager any requests to cancel or reduce clinics. Provide documentation to GP Surgeries, wards and departments as required by the medical/nursing team, ensuring adherence to the Caldicott Guidelines. Patient record duties Ensure that A&E cards are obtained prior to follow-up clinics, and ensure missing A&E cards and x-rays are located. Obtain any notes needed for patients admitted to the ACU or Trust, upon the request of the medical /nursing team. Data entry duties Ensure data entry is of a high accuracy standard, ensuring the IM&T Department can produce quality data, in line with the requirements of the Emergency Care Targets. Make sure all data needed to achieve payment under PbR is recorded. Support the Emergency Care Targets by ensuring data is collected and entered in 'real time'. Request 'missing data' from patients or relevant nursing/medical staff to ensure all data fields can be completed. Reception duties Greet people attending the reception area, ascertaining their requirements and respond to those requirements accordingly. Effectively deal with all enquiries, via the telephone and face-to-face with regard to patients, staff, internal and external agencies, with the exception of medical advice. Assist in maintaining the reception area at all times in an orderly state at all times and ensure all other areas where paperwork is held can be easily accessed by others. Act as Trust resource in line with the policy, to facilitate the arrangement of Taxi's, ensuring documentation is duly completed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff and or the security office. Ensure that the Trust Customer Care Standards are strictly adhered to. Out of hours receive packages for transplant informing the relevant department immediately of their arrival and follow the procedure when receiving boxes of blood. Use initiative when dealing with aggressive, violent and verbally abusive patients. Take any action necessary at all time to ensure the safety of patients and staff. Uphold the Zero Tolerance Policy, immediately reporting any instances that breach the Policy to Senior Nursing staff and/or generate an Incident Report. Supplies and Stock control duties Responsible for ensuring the supply of necessary items by requesting appropriate supplies requisitions for the effective clerical running of the department e.g. stationery, stock and non-stock items.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Job Summary: Operating within clearly defined limits of the policies, procedures, protocols and guidelines of the department, and as part of a team this post aids in the smooth running of the Emergency Assessment and Access CSU, reflecting high quality customer care in all daily activities. This includes working supporting the achievement of the Emergency Access Target and contributing towards Departmental finances by paying special attention to the accuracy and completeness of data needed under Payment by Results. Accountable to: Senior Administration Manager and Administration Team Leader, EAA CSU Duties and Responsibilities Core Duties Clerical duties Accurately record all related data for new and follow up attendances. Update and revise information where necessary. Using the A&E Symphony System to review/add patient information ensuring 100% accuracy is maintained at all times. Where possible, obtain the information by liaising with the patient directly, clearly recording instances when information cannot be obtained. Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times. Co-ordinate the arrangement of follow-up appointments for A&E Clinics and any other outpatient appointments as instructed by medical staff. Using PAS admit A&E patients to the wards, in addition to admitting and discharging patients from ACU. Act as Trust resource to admit/discharge/transfer Emergency (non A&E patients) to the wards in liaison with Senior Nursing Staff/Bed Management Team. Formulate, retrieve and track case notes as required; ensuring all patient notes can be easily and quickly accessed at all times. Maintain an effective filing system, and retrieve A&E documentation using Document Image Processing software. Independently co-ordinate and manage changes to clinics, providing information as required to Senior Management Team (SMT). In liaison with consultant medical staff, cancel and re-schedule clinics as indicated by the six week notice period for medical staff leave policy, providing information as required to SMT. Report to the line manager any requests to cancel or reduce clinics. Provide documentation to GP Surgeries, wards and departments as required by the medical/nursing team, ensuring adherence to the Caldicott Guidelines. Patient record duties Ensure that A&E cards are obtained prior to follow-up clinics, and ensure missing A&E cards and x-rays are located. Obtain any notes needed for patients admitted to the ACU or Trust, upon the request of the medical /nursing team. Data entry duties Ensure data entry is of a high accuracy standard, ensuring the IM&T Department can produce quality data, in line with the requirements of the Emergency Care Targets. Make sure all data needed to achieve payment under PbR is recorded. Support the Emergency Care Targets by ensuring data is collected and entered in 'real time'. Request 'missing data' from patients or relevant nursing/medical staff to ensure all data fields can be completed. Reception duties Greet people attending the reception area, ascertaining their requirements and respond to those requirements accordingly. Effectively deal with all enquiries, via the telephone and face-to-face with regard to patients, staff, internal and external agencies, with the exception of medical advice. Assist in maintaining the reception area at all times in an orderly state at all times and ensure all other areas where paperwork is held can be easily accessed by others. Act as Trust resource in line with the policy, to facilitate the arrangement of Taxi's, ensuring documentation is duly completed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff and or the security office. Ensure that the Trust Customer Care Standards are strictly adhered to. Out of hours receive packages for transplant informing the relevant department immediately of their arrival and follow the procedure when receiving boxes of blood. Use initiative when dealing with aggressive, violent and verbally abusive patients. Take any action necessary at all time to ensure the safety of patients and staff. Uphold the Zero Tolerance Policy, immediately reporting any instances that breach the Policy to Senior Nursing staff and/or generate an Incident Report. Supplies and Stock control duties Responsible for ensuring the supply of necessary items by requesting appropriate supplies requisitions for the effective clerical running of the department e.g. stationery, stock and non-stock items.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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