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2 jobs found in Milton Keynes, Buckinghamshire

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    • milton keynes, buckinghamshire
    • contract
    • full-time
    YOUR IMPACT We're looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?Our Customer Support team covers the opening hours of the contact centre, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance.OUR IMPACT Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer agent roles for play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Job Summary & ResponsibilitiesResponsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customersBuilds rapport with our customers to resolve service issues and customer questionsTakes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed proceduresResponsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, , correspondence and complaint handling and response Documents all service efforts for each assigned customer in accordance with established procedures and compliance policiesRecognises that quality is measured through call recordings and case auditingMeets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customersCommunicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standardsCompletes ongoing compliance and remedial training as scheduledHas an understanding of Operational RisksProactively identifies any new issues or risksParticipates in projects to drive operational excellenceSkillsMust be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customersGood interpersonal skills, negotiation skills are a plusGood problem solving skillsIs adaptable, high energy levels and desire to help othersExcellent team playerGood analytical and problem-solving skills with a view to support changes to processesExcellent written and verbal communication skillsEducationDesirable QualificationsExperience in a retail banking environment/Insurance environmentExperience administrating and servicing investment and/or SIPP productsRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    YOUR IMPACT We're looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?Our Customer Support team covers the opening hours of the contact centre, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance.OUR IMPACT Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer agent roles for play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Job Summary & ResponsibilitiesResponsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customersBuilds rapport with our customers to resolve service issues and customer questionsTakes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed proceduresResponsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, , correspondence and complaint handling and response Documents all service efforts for each assigned customer in accordance with established procedures and compliance policiesRecognises that quality is measured through call recordings and case auditingMeets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customersCommunicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standardsCompletes ongoing compliance and remedial training as scheduledHas an understanding of Operational RisksProactively identifies any new issues or risksParticipates in projects to drive operational excellenceSkillsMust be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customersGood interpersonal skills, negotiation skills are a plusGood problem solving skillsIs adaptable, high energy levels and desire to help othersExcellent team playerGood analytical and problem-solving skills with a view to support changes to processesExcellent written and verbal communication skillsEducationDesirable QualificationsExperience in a retail banking environment/Insurance environmentExperience administrating and servicing investment and/or SIPP productsRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • milton keynes, buckinghamshire
    • permanent
    • £10.30 per hour
    • full-time
    Randstad are looking for Security Guards in Milton Keynes for permananet employment with Atalian Servest on HS2. Must have SIA & hold a British passport. Previous experience required, but not essential. Its a shift pattern of, 4 days on 4 days off - 12 hour shifts. Please call Nikki on 07423542434 for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Randstad are looking for Security Guards in Milton Keynes for permananet employment with Atalian Servest on HS2. Must have SIA & hold a British passport. Previous experience required, but not essential. Its a shift pattern of, 4 days on 4 days off - 12 hour shifts. Please call Nikki on 07423542434 for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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