3 jobs found in Durham

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    • seaham, durham
    • temporary
    • £11.34 per hour
    • full-time
    Customer insight AdministratorFull Time - Monday to Friday 37 hoursBased in Seaham (however it wil be a mix or office and working from home to attend meetings/briefings etc)£11.34 per hour6 months plusMain duties will include:Managing in box and contacts through the clients system QL.Being first point of contact when a complaint or enquiry comes in to allow the client quickly acknowledge and establish position.Co-ordination of responses from other services to deal effectively with MPs General admin duties such as booking in meetings, formatting letters, doing quick follow up calls to customers if required General competencies around using IT systems, some basic excel capability, organisation skills are key to support the rest of the team to deliver to timescales and respond effectively to customers For further information contact:Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Customer insight AdministratorFull Time - Monday to Friday 37 hoursBased in Seaham (however it wil be a mix or office and working from home to attend meetings/briefings etc)£11.34 per hour6 months plusMain duties will include:Managing in box and contacts through the clients system QL.Being first point of contact when a complaint or enquiry comes in to allow the client quickly acknowledge and establish position.Co-ordination of responses from other services to deal effectively with MPs General admin duties such as booking in meetings, formatting letters, doing quick follow up calls to customers if required General competencies around using IT systems, some basic excel capability, organisation skills are key to support the rest of the team to deliver to timescales and respond effectively to customers For further information contact:Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • durham, durham
    • temporary
    • £10.90 - £10.93 per hour
    • full-time
    Customer Service Advisor£10.93 per hour6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: 29th November 2021 Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Customer Service Advisor£10.93 per hour6 months plus Nortumbrian Water Pity Me, Durham 37hrs per week - Mon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th week Start Date: 29th November 2021 Do you want to provide our customers with amazing customer service? Do you enjoy working in a fast paced environment? Want to help us become the National Leader in the Water industry? If yes, then we are looking for you to join us as a Customer Service Advisor. About the role At Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these. We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers. As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required. About you Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided. You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them. We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • durham, durham
    • permanent
    • £20,000 - £20,000, per year, £20000 per annum, Benefits: OTE and a comprehensive wider package!
    • full-time
    Role: Trainee Customer Advisor Sector: TechnologyCommunications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth!With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. Successful candidates will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits successful candidates! A generous salary structure, lucrative incentive schemes and a welcoming, inclusive office atmosphere are a few select benefits offered by the company.The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression The Package: A competitive basic salary of £20kA vibrant culture, welcoming atmosphere and regular socialsLucrative bonus/incentive schemesPension schemeExcellent progression and personal development made availableYou:GCSEs in Maths and EnglishExcellent interpersonal/communication skillsAmbitious, resilient and determinedPrevious experience speaking to customers over the phone is beneficialPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.
    Role: Trainee Customer Advisor Sector: TechnologyCommunications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth!With an ever growing client base, the organisation requires a friendly individual to take ownership in managing client relationships. Successful candidates will be in regular contact with professionals from a variety of industries and sectors. As such, they will be highly organised, ensuring that projects are executed in an efficient, timely and profitable manner and that clients understand the full range of services that the organisation provides. A fantastic package awaits successful candidates! A generous salary structure, lucrative incentive schemes and a welcoming, inclusive office atmosphere are a few select benefits offered by the company.The Role:Act as a day to day touch-point for customers that make up an ever growing client baseVerse yourself in the services that our client offers in order to best meet customer needsEnsure that projects are being executed in an efficient and timely mannerEngage with clients with a professionalism that reflects the company’s brandTake ownership of client relationships in a growing business to aid your career progression The Package: A competitive basic salary of £20kA vibrant culture, welcoming atmosphere and regular socialsLucrative bonus/incentive schemesPension schemeExcellent progression and personal development made availableYou:GCSEs in Maths and EnglishExcellent interpersonal/communication skillsAmbitious, resilient and determinedPrevious experience speaking to customers over the phone is beneficialPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.

Explore over 3 jobs in Durham

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