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2 jobs found in London, Greater London

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    • london, greater london
    • permanent
    • £22,000 per year
    • full-time
    Job Title: Customer Experience AdvisorLocation: East LondonSalary: 22kPermanent contract As a Customer Experience Advisor you will be the first point of contact for customers, the first impression of the company and the start of a positive customer experience that will boost a customers confidence in the business' services. Core Responsibilities*Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements*Ensure client and internal systems are updated within set timescales throughout the life of the job.*Respond to all customer chases/escalations within internal SLAs.*Closing of tasks appropriately.*Keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.*Ensure any interactions with all customers reflects positively on the company.*Support with the scheduling of subcontractor work as and when required.*Support with raising purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.*Ensure all engineer paperwork is quality checked and uploaded as required.*Updating internal CAFM system with updates.Skills Needed to Succeed*Experience of working within a facilities management helpdesk is advantageous.*Administrative experience essential.*Good understanding and experience of Microsoft Office software packages and general IT knowledge.*Experience in using CAFM or other management systems.If you believe you would be good for this position, please apply now or email your CV to verona.sadiku@randstad.co.ukOr give me a call 02036800623Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Job Title: Customer Experience AdvisorLocation: East LondonSalary: 22kPermanent contract As a Customer Experience Advisor you will be the first point of contact for customers, the first impression of the company and the start of a positive customer experience that will boost a customers confidence in the business' services. Core Responsibilities*Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements*Ensure client and internal systems are updated within set timescales throughout the life of the job.*Respond to all customer chases/escalations within internal SLAs.*Closing of tasks appropriately.*Keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.*Ensure any interactions with all customers reflects positively on the company.*Support with the scheduling of subcontractor work as and when required.*Support with raising purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.*Ensure all engineer paperwork is quality checked and uploaded as required.*Updating internal CAFM system with updates.Skills Needed to Succeed*Experience of working within a facilities management helpdesk is advantageous.*Administrative experience essential.*Good understanding and experience of Microsoft Office software packages and general IT knowledge.*Experience in using CAFM or other management systems.If you believe you would be good for this position, please apply now or email your CV to verona.sadiku@randstad.co.ukOr give me a call 02036800623Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • city of london, greater london
    • permanent
    • £25,000 - £26,000 per year
    • full-time
    Help Desk Operative Location: City of LondonStatus: Permanent Hours: Monday to Friday 08:00-17:30Salary: £25,000 + Benefits Key Responsibilities- Dealing with day to day enquiries via face to face, telephone and email. - Responsible for client facing Help Desk.- Raising Work Orders for new jobs / contracts / quotes.- Raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-date.- Logging holiday, sickness for team engineers.- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation.- Check for overnight callouts & respond accordingly.- Ensuring WIP (work in progress) is up-to-date at all times.- Maintaining the site sub-contractor records and Log Book System.- Produce statistical reports on a weekly and monthly basis- Raising reactive jobs and allocating PPMS using Concept Evolution system.- Keep Opti-MIS updated with ALL required documentation.- Taking meeting minutes.- Booking internal meeting rooms. Skills Required: - Previous experience within a similar role. What to do now: For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can. If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Help Desk Operative Location: City of LondonStatus: Permanent Hours: Monday to Friday 08:00-17:30Salary: £25,000 + Benefits Key Responsibilities- Dealing with day to day enquiries via face to face, telephone and email. - Responsible for client facing Help Desk.- Raising Work Orders for new jobs / contracts / quotes.- Raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-date.- Logging holiday, sickness for team engineers.- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation.- Check for overnight callouts & respond accordingly.- Ensuring WIP (work in progress) is up-to-date at all times.- Maintaining the site sub-contractor records and Log Book System.- Produce statistical reports on a weekly and monthly basis- Raising reactive jobs and allocating PPMS using Concept Evolution system.- Keep Opti-MIS updated with ALL required documentation.- Taking meeting minutes.- Booking internal meeting rooms. Skills Required: - Previous experience within a similar role. What to do now: For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can. If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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