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4 jobs found in Altrincham, Greater Manchester

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    • wythenshawe, greater manchester
    • permanent
    • full-time
    An exciting career development opportunity has arisen to join a fast-growing multi-award winning neutral vendor The role provides an excellent learning platform for all areas of the business to support future career aspirations. As front line client call handling you will provide outstanding customer service via telephone and email enquiries from clients. Responsibilities include: Dealing with queries and logging calls on an internal system Liaising with the other teams regarding any queries or problems Escalating any queries to the 2nd line support as and when needed General Administration - filing, faxing Compiling of reports General housekeeping within the office Database maintenance About You Will be solutions focused with a talent for solving client's queries by taking end-to-end ownership of issues to resolve them quickly and effectively Be hungry to learn, develop and progress - bring plenty of initiative; we want to hear your ideas about how we can do things even better Demonstrate excellent communication skills with the ability to build rapport with clients, responding in a timely manor and keeping them informed of progress Demonstrate a high level of attention to detail and organisation, being proactive and able to multitask within a busy environment Will be IT proficient, with a good working knowledge of MS Office Thrive in a dynamic values driven culture They offer a competitive package which includes career development pathways, excellent employee benefits including a health cash plan, health screening, a portal which gives access to many discounts, training courses and a well-being centre. All of this and more within an inspiring, professional and fun environment. Apply today or send your CV directly Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    An exciting career development opportunity has arisen to join a fast-growing multi-award winning neutral vendor The role provides an excellent learning platform for all areas of the business to support future career aspirations. As front line client call handling you will provide outstanding customer service via telephone and email enquiries from clients. Responsibilities include: Dealing with queries and logging calls on an internal system Liaising with the other teams regarding any queries or problems Escalating any queries to the 2nd line support as and when needed General Administration - filing, faxing Compiling of reports General housekeeping within the office Database maintenance About You Will be solutions focused with a talent for solving client's queries by taking end-to-end ownership of issues to resolve them quickly and effectively Be hungry to learn, develop and progress - bring plenty of initiative; we want to hear your ideas about how we can do things even better Demonstrate excellent communication skills with the ability to build rapport with clients, responding in a timely manor and keeping them informed of progress Demonstrate a high level of attention to detail and organisation, being proactive and able to multitask within a busy environment Will be IT proficient, with a good working knowledge of MS Office Thrive in a dynamic values driven culture They offer a competitive package which includes career development pathways, excellent employee benefits including a health cash plan, health screening, a portal which gives access to many discounts, training courses and a well-being centre. All of this and more within an inspiring, professional and fun environment. Apply today or send your CV directly Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • wythenshawe, greater manchester
    • permanent
    • full-time
    Job Title: Relationship Executive Department: Operations Responsible to: Senior Account Manager Overall purpose of job: To support the Account Managers with their allocated accounts to make sure there is additional resource available in providing accurate and timely communication with their clients. Specific Duties Account Support Ensure there is regular contact with each client in line with the Account Managers account plan. To build and maintain strong relationships with client and agency stakeholders so any new agency requirements are managed and onboarded successfully When an agency contacts the company then log, qualify and understand their capabilities and maintain contact where applicable In support of the Account Manager attend client meetings and make sure all actions are completed For selected clients maintain a day to day relationship including site visits and agency visits. To support the Account Manager with minimising/removing client expenditure (Off Panel spend) outside the company. To recommend and instigate action plans to reduce and remove rogue spend in consultation with Account Manager. Take on responsibility of learning the upload process to assist in data uploads to support account manager and/or systems team Provide a daily summary of all work assigned to the Help Desk so that all tasks have been completed Provide online training to clients and agencies as and when requested To collate and report on spend and penetration levels by depot and identify areas of 'rogue' spend before agreeing with Account Manager. To identify new business opportunities and revenue streams into the companyTo report to the Account Manager any agency underperformance reported by client depot management To report to your line manager on a weekly basis on all activities carried out and plans for the following week. To communicate/escalate any issues of immediate concern to your line manager. To carry out any other duties as required supporting the client throughout the process. To support the Account Managers when they are unavailable and to make sure there is a handover document when they are on annual leave etc.To offer support and share knowledge with colleagues for the benefit of the company. General Responsibilities To identify and support the Account Manager in co-ordination of resources to minimise cost implications To always maximise the numbers of hours placed through the Venneu system. To maximise all opportunities for cost savings at all times. To identify additional revenue opportunities whenever possible. To identify opportunities for new clients/business revenue streams within the client base, and liaise with Management to ensure that these are followed up at all times. To assist with recording weekly Venneu data and ensure these are in line with projections. To maintain confidentiality and to ensure that confidential matters are not discussed in front of visitors, staff, and managers. To deal with all internal and external clients in a professional and confidential manner. To anticipate and prepare any information required by senior management for meetings or daily activities. To answer calls in a professional manner and ensure that accurate messages are recorded and relayed quickly and correctly. To answer external/internal calls in a professional manner & to deal with as far as possible before involving the Project team. To carry out any other reasonable task requested by senior management.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Job Title: Relationship Executive Department: Operations Responsible to: Senior Account Manager Overall purpose of job: To support the Account Managers with their allocated accounts to make sure there is additional resource available in providing accurate and timely communication with their clients. Specific Duties Account Support Ensure there is regular contact with each client in line with the Account Managers account plan. To build and maintain strong relationships with client and agency stakeholders so any new agency requirements are managed and onboarded successfully When an agency contacts the company then log, qualify and understand their capabilities and maintain contact where applicable In support of the Account Manager attend client meetings and make sure all actions are completed For selected clients maintain a day to day relationship including site visits and agency visits. To support the Account Manager with minimising/removing client expenditure (Off Panel spend) outside the company. To recommend and instigate action plans to reduce and remove rogue spend in consultation with Account Manager. Take on responsibility of learning the upload process to assist in data uploads to support account manager and/or systems team Provide a daily summary of all work assigned to the Help Desk so that all tasks have been completed Provide online training to clients and agencies as and when requested To collate and report on spend and penetration levels by depot and identify areas of 'rogue' spend before agreeing with Account Manager. To identify new business opportunities and revenue streams into the companyTo report to the Account Manager any agency underperformance reported by client depot management To report to your line manager on a weekly basis on all activities carried out and plans for the following week. To communicate/escalate any issues of immediate concern to your line manager. To carry out any other duties as required supporting the client throughout the process. To support the Account Managers when they are unavailable and to make sure there is a handover document when they are on annual leave etc.To offer support and share knowledge with colleagues for the benefit of the company. General Responsibilities To identify and support the Account Manager in co-ordination of resources to minimise cost implications To always maximise the numbers of hours placed through the Venneu system. To maximise all opportunities for cost savings at all times. To identify additional revenue opportunities whenever possible. To identify opportunities for new clients/business revenue streams within the client base, and liaise with Management to ensure that these are followed up at all times. To assist with recording weekly Venneu data and ensure these are in line with projections. To maintain confidentiality and to ensure that confidential matters are not discussed in front of visitors, staff, and managers. To deal with all internal and external clients in a professional and confidential manner. To anticipate and prepare any information required by senior management for meetings or daily activities. To answer calls in a professional manner and ensure that accurate messages are recorded and relayed quickly and correctly. To answer external/internal calls in a professional manner & to deal with as far as possible before involving the Project team. To carry out any other reasonable task requested by senior management.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • trafford park, greater manchester
    • permanent
    • £23,000 per year
    • full-time
    Customer Service Advisor Job Spec:Purpose of PositionTo contribute to the depot's EBITDA by the efficient and effective handling and processing of customer ordersResponsibilities / AccountabilitiesPrimary contact for specific Depot allocated customersProcessing of all Direct Delivery orders and Purchase Orders and liasing with SuppliersPrimary contact for Water Treatment enquiriesMonitoring and completion of Customers own stock replenishmentsReceipt and processing of customers orders onto M4 computer system.Documentation of all relevant information from customer orders.Check and validate customer confirmation purchase orders.Regularly update information on system including maintenance of records on customer pricingReceive and process enquiries, ensure follow up.Process Return Inwards Notes.General administration to include filing and post.Liase with other sales staff to maximise sales opportunities.Communication with customer regarding concessions and any other required information.Documentation of customer complaintsUndertake any reasonable tasks or duties assigned by the Customer Experience Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.Qualifications Required (Essential & Desirable)Minimum of Grade C achieved for GCSE Mathematics & English or equivalentExperience & Knowledge (Essential & Desirable)Proven experience in a similar role (customer facing role essential).Experience in taking and processing all orders, enquiries and complaints in a business with high volume processing.Working within a fast paced environmentPersonal Skills & Attributes (e.g. Team Player, Strong Work Ethic)Effective and Empathetic telephone manner.Customer Centric with a Problem Solving MentalityAbility to work as part of a team and on own initiative.Diligent when taking and processing all orders, enquiries or complaints.Process telephone orders in a polite and courteous manner.Work within a continuously busy environment.Build relationships with both customers and colleaguesRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Customer Service Advisor Job Spec:Purpose of PositionTo contribute to the depot's EBITDA by the efficient and effective handling and processing of customer ordersResponsibilities / AccountabilitiesPrimary contact for specific Depot allocated customersProcessing of all Direct Delivery orders and Purchase Orders and liasing with SuppliersPrimary contact for Water Treatment enquiriesMonitoring and completion of Customers own stock replenishmentsReceipt and processing of customers orders onto M4 computer system.Documentation of all relevant information from customer orders.Check and validate customer confirmation purchase orders.Regularly update information on system including maintenance of records on customer pricingReceive and process enquiries, ensure follow up.Process Return Inwards Notes.General administration to include filing and post.Liase with other sales staff to maximise sales opportunities.Communication with customer regarding concessions and any other required information.Documentation of customer complaintsUndertake any reasonable tasks or duties assigned by the Customer Experience Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.Qualifications Required (Essential & Desirable)Minimum of Grade C achieved for GCSE Mathematics & English or equivalentExperience & Knowledge (Essential & Desirable)Proven experience in a similar role (customer facing role essential).Experience in taking and processing all orders, enquiries and complaints in a business with high volume processing.Working within a fast paced environmentPersonal Skills & Attributes (e.g. Team Player, Strong Work Ethic)Effective and Empathetic telephone manner.Customer Centric with a Problem Solving MentalityAbility to work as part of a team and on own initiative.Diligent when taking and processing all orders, enquiries or complaints.Process telephone orders in a polite and courteous manner.Work within a continuously busy environment.Build relationships with both customers and colleaguesRandstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • cheadle, greater manchester
    • permanent
    • £20,000 - £22,000 per year
    • full-time
    Account Manager/ Customer Care £22,000Cheadle - Manchester city centre from Jan 2022Hybrid working available. An Account Manager who is highly experienced looking after customers and providing amazing customer service is required to join a software company in Cheadle. The unique software supports the automotive industry and is a leader in their field.The role has been developed to help separate themselves as an organisation from their competition so they are looking for someone with excellent customer service skills to help them do this. Your roles & responsibilities are:Deliver a high standard of Customer Care whilst driving up customer satisfaction and recommendation levels.Provide a single point of contact for our customer accounts, maintaining professionalismEnsuring our customers are informed as to changes and improvementsUpdate customers on outstanding issues and through ownership progress to successful resolutionDeliver quarterly account calls to address any outstanding issues or concerns that act as a barrier to customer satisfactionEducate customers to product features. Ensure they are using the product effectively Prioritise outstanding issues and escalate accordingly to resolve issues prior to becoming a retention problemCoordinate regular account optimisation sessions if/when appropriateAccountable for all customer health/satisfaction KPIsAccountable for customer retention and churnWork with marketing to provide continual customers education and awarenessHandle basic customer complaintsLiaise direct with customers via various methods (i.e. Telephone, email)Provide professional and prompt responses to all customer feedbackDirect queries and requests to the relevant department when required but always owning the feedback and relationship so there is only one single point of contactObtain and evaluate all relevant information to handle product and service enquiriesKeep and maintain a record of all customer interactionsMake courtesy calls to customers as and when requiredEnsure that relevant departments are communicated/escalated to as and when requiredIdentify possible cross-sell or up-sell sales opportunities through questioning and work with sales to deliver appropriate solutionIn return for your hard workYou'll receive full training on the Customer Care role, our products and how you can best support our customersA competitive salary 25 days holiday plus bank holidaysCompany Pension scheme 5% Employee and 4% Employer contributionTeam lunches and £15 Uber Eats voucher each monthMembership of our Employee Assistance Programme including 2 x annual salary life assuranceBonuses reward and voucher scheme A collaborative, team focused culture with regular events and competitionsInterviews will be starting asap so apply today to find out more. Good luck Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Account Manager/ Customer Care £22,000Cheadle - Manchester city centre from Jan 2022Hybrid working available. An Account Manager who is highly experienced looking after customers and providing amazing customer service is required to join a software company in Cheadle. The unique software supports the automotive industry and is a leader in their field.The role has been developed to help separate themselves as an organisation from their competition so they are looking for someone with excellent customer service skills to help them do this. Your roles & responsibilities are:Deliver a high standard of Customer Care whilst driving up customer satisfaction and recommendation levels.Provide a single point of contact for our customer accounts, maintaining professionalismEnsuring our customers are informed as to changes and improvementsUpdate customers on outstanding issues and through ownership progress to successful resolutionDeliver quarterly account calls to address any outstanding issues or concerns that act as a barrier to customer satisfactionEducate customers to product features. Ensure they are using the product effectively Prioritise outstanding issues and escalate accordingly to resolve issues prior to becoming a retention problemCoordinate regular account optimisation sessions if/when appropriateAccountable for all customer health/satisfaction KPIsAccountable for customer retention and churnWork with marketing to provide continual customers education and awarenessHandle basic customer complaintsLiaise direct with customers via various methods (i.e. Telephone, email)Provide professional and prompt responses to all customer feedbackDirect queries and requests to the relevant department when required but always owning the feedback and relationship so there is only one single point of contactObtain and evaluate all relevant information to handle product and service enquiriesKeep and maintain a record of all customer interactionsMake courtesy calls to customers as and when requiredEnsure that relevant departments are communicated/escalated to as and when requiredIdentify possible cross-sell or up-sell sales opportunities through questioning and work with sales to deliver appropriate solutionIn return for your hard workYou'll receive full training on the Customer Care role, our products and how you can best support our customersA competitive salary 25 days holiday plus bank holidaysCompany Pension scheme 5% Employee and 4% Employer contributionTeam lunches and £15 Uber Eats voucher each monthMembership of our Employee Assistance Programme including 2 x annual salary life assuranceBonuses reward and voucher scheme A collaborative, team focused culture with regular events and competitionsInterviews will be starting asap so apply today to find out more. Good luck Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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