1 job found in Stockport, Greater Manchester

filter4
clear all
    • ashton-under-lyne, greater manchester
    • permanent
    • £20,000 - £25,000 per year
    • full-time
    Randstad are delighted to bring to market a brand new role for Helpdesk Coordinator. The post holder will lead on the allocation and coordination of reactive tasks received from the National Helpdesk, covering the allocation of planned tasks when required. The role will ensure tasks are prioritised according to contract deliverables, mitigating deductions where possible and flagging any issues appropriately to the contract team. Ensure tasks are assigned to the correct Robertson resource or sub-contractor accordingly. Act as key liaison with schools contacts and site based teams to coordinate site access.KEY RESULT AREAS:Act as a point of escalation for the central helpdesk in ensuring access for task requests is planned, organised and granted within the required timeframes.To process manage quoted works and accidental damage claims to ensure these are recognised, captured and identified as cost recovery items.Manage extension of time requests.Ensure the damage process is followed.Manage tracking of additional and community hours in line with process.Reviewing invoices received from sub-contractors to ensure they are in line with agreed commercial terms and the values.Ensure finance information is loaded on to the CAFM system.Raising of purchase orders for work requests and goods receipting upon satisfactory job completion.To support on finance activities as required including ordering of works, processing ofinvoices, debt recovery as required.Working closely with the management team to ensure rechargeable work is understood, captured, properly recorded, managed in line with contract protocol and recognised for recharging purposes.To support the management team with the production of month end reporting for client issue.Responsible for Jeopardy Management, ensuring tasks are completed within the required SLA's reducing PMS deductions and providing mitigation.Provide cover for PPM scheduler to ensure PPM are completed on time and any remedial works are followed up.To operate always with safe working practices with due regard to Health and Safety regulations, COSHH, Control of Infection, waste disposal, etc in accordance with legislative requirements and policies and procedures of RFM.To carry out any other duties assigned by the Management Team in connection with RFM's operational requirements.You will need to be a fantastic communicator and cope well under pressure as this can be a demanding role. Why not call or email today for more info: 07385930426Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Randstad are delighted to bring to market a brand new role for Helpdesk Coordinator. The post holder will lead on the allocation and coordination of reactive tasks received from the National Helpdesk, covering the allocation of planned tasks when required. The role will ensure tasks are prioritised according to contract deliverables, mitigating deductions where possible and flagging any issues appropriately to the contract team. Ensure tasks are assigned to the correct Robertson resource or sub-contractor accordingly. Act as key liaison with schools contacts and site based teams to coordinate site access.KEY RESULT AREAS:Act as a point of escalation for the central helpdesk in ensuring access for task requests is planned, organised and granted within the required timeframes.To process manage quoted works and accidental damage claims to ensure these are recognised, captured and identified as cost recovery items.Manage extension of time requests.Ensure the damage process is followed.Manage tracking of additional and community hours in line with process.Reviewing invoices received from sub-contractors to ensure they are in line with agreed commercial terms and the values.Ensure finance information is loaded on to the CAFM system.Raising of purchase orders for work requests and goods receipting upon satisfactory job completion.To support on finance activities as required including ordering of works, processing ofinvoices, debt recovery as required.Working closely with the management team to ensure rechargeable work is understood, captured, properly recorded, managed in line with contract protocol and recognised for recharging purposes.To support the management team with the production of month end reporting for client issue.Responsible for Jeopardy Management, ensuring tasks are completed within the required SLA's reducing PMS deductions and providing mitigation.Provide cover for PPM scheduler to ensure PPM are completed on time and any remedial works are followed up.To operate always with safe working practices with due regard to Health and Safety regulations, COSHH, Control of Infection, waste disposal, etc in accordance with legislative requirements and policies and procedures of RFM.To carry out any other duties assigned by the Management Team in connection with RFM's operational requirements.You will need to be a fantastic communicator and cope well under pressure as this can be a demanding role. Why not call or email today for more info: 07385930426Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

It looks like you want to switch your language. This will reset your filters on your current job search.