14 jobs found in Merseyside

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    • liverpool, merseyside
    • temporary
    • £9.67 per hour
    • full-time
    Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • permanent
    • £20,000 - £24,000 per year
    • full-time
    Team Leaders - Exciting New Opportunities Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Team Leaders to join one of our exciting campaigns, which is a much valued and established brand. Your responsibilities:Through strong leadership, manage a team of Customer Service Associates to provide a first class customer contact and customer journey.Resolving queries Right First Time in a prompt, friendly and professional manner.Coaching, developing and motivating the team to maximise performance and meet targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesProactively identifies and creates opportunities to improve the customer experience through continuous evaluationIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisWhat distinguishes you?Significant management experience working in a fast paced, high performance culture, ideally within a customer contact centreStrong leadership experience with evidence of driving team performance through coaching and development techniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for delivering first class customer serviceExcellent verbal and written communication skillsExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood social and interpersonal skillsGood listening and problem solving skillsA professional and positive approachProactive, confident and self-motivatedA team playerIT Savvy with good MS Office and keyboard skillsFlexibility to work shift pattern, 7 day operation between0700 - 1930
    Team Leaders - Exciting New Opportunities Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Team Leaders to join one of our exciting campaigns, which is a much valued and established brand. Your responsibilities:Through strong leadership, manage a team of Customer Service Associates to provide a first class customer contact and customer journey.Resolving queries Right First Time in a prompt, friendly and professional manner.Coaching, developing and motivating the team to maximise performance and meet targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesProactively identifies and creates opportunities to improve the customer experience through continuous evaluationIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisWhat distinguishes you?Significant management experience working in a fast paced, high performance culture, ideally within a customer contact centreStrong leadership experience with evidence of driving team performance through coaching and development techniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for delivering first class customer serviceExcellent verbal and written communication skillsExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood social and interpersonal skillsGood listening and problem solving skillsA professional and positive approachProactive, confident and self-motivatedA team playerIT Savvy with good MS Office and keyboard skillsFlexibility to work shift pattern, 7 day operation between0700 - 1930
    • liverpool, merseyside
    • temporary
    • £9.67 per hour
    • full-time
    German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • temporary
    • £10.00 per hour
    • full-time
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service AdvisorOperational Hours: Mon to Sun - between 0800 - 1900 Full time hoursPotential overtime opportunities Salary and Benefits:Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. About you: Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service AdvisorOperational Hours: Mon to Sun - between 0800 - 1900 Full time hoursPotential overtime opportunities Salary and Benefits:Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. About you: Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • temporary
    • £9.67 - £9.67, per hour, Plus Bonus
    • full-time
    German Speaking Customer Service AdviserDo you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    German Speaking Customer Service AdviserDo you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • temporary
    • £10.00 per hour
    • full-time
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service AdvisorOperational Hours: Mon to Sun - between 0800 - 1900 Full time hoursPotential overtime opportunities Salary and Benefits:Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. About you: Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service AdvisorOperational Hours: Mon to Sun - between 0800 - 1900 Full time hoursPotential overtime opportunities Salary and Benefits:Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. About you: Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • temporary
    • £10.00 per hour
    • full-time
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service AdvisorOperational Hours: Mon to Sun - between 0800 - 1900 Full time hoursPotential overtime opportunities Salary and Benefits:Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. About you: Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service AdvisorOperational Hours: Mon to Sun - between 0800 - 1900 Full time hoursPotential overtime opportunities Salary and Benefits:Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. About you: Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • temporary
    • £10.00 per hour
    • full-time
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service AdvisorOperational Hours: Mon to Sun - between 0800 - 1900 Full time hoursPotential overtime opportunities Salary and Benefits:Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. About you: Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service AdvisorOperational Hours: Mon to Sun - between 0800 - 1900 Full time hoursPotential overtime opportunities Salary and Benefits:Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. About you: Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • temporary
    • £9.67 per hour
    • full-time
    German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    German Speaking Customer Service AdvisorSituated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing:Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you:You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • temporary
    • £10.00 per hour
    • full-time
    Do you want to influence the future of service and shape customer experience for one of the world's most recognisable brands? Do you have experience of working in fast paced Customer Service environments? Do you want more job security and career opportunities working for a leading provider in outsourced solutions? Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre? If you answered yes to the above, we really want to hear from you today! Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor The working hours:Monday to Friday - between 0800 - 1800 Full time hours with potential overtime opportunities Pay rate:£10.00 per hour What you will be doing: Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targets About you: You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Do you want to influence the future of service and shape customer experience for one of the world's most recognisable brands? Do you have experience of working in fast paced Customer Service environments? Do you want more job security and career opportunities working for a leading provider in outsourced solutions? Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre? If you answered yes to the above, we really want to hear from you today! Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor The working hours:Monday to Friday - between 0800 - 1800 Full time hours with potential overtime opportunities Pay rate:£10.00 per hour What you will be doing: Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targets About you: You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • permanent
    • £11.00 - £11.00, per hour, Plus Bonus
    • full-time
    We are recruiting permanent Spanish Speaking Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
    We are recruiting permanent Spanish Speaking Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
    • liverpool, merseyside
    • permanent
    • £10.33 per hour
    • full-time
    We are recruiting permanent Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, up-selling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month as well as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
    We are recruiting permanent Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, up-selling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month as well as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
    • liverpool, merseyside
    • temporary
    • £10.00 per hour
    • full-time
    We are pleased to be recruiting Customer Service Advisers on behalf of our client Bosch Service Solutions.Do you want to influence the future of service and shape customer experience for one of the world's leading brands? Do you have experience of working in fast paced Customer Service environments?Do you want more job security and career opportunities working for a leading provider in outsourced solutions?Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre? If you answered yes to the above, we really want to hear from you, because jobs like these with the salary, perks and benefits available don't come around very often. The role:Customer Service AdvisorOperational Hours: Mon to Fri - between 0800 - 1800 Full time hoursPotential overtime opportunities Salary and Benefits: Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targets About you: You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    We are pleased to be recruiting Customer Service Advisers on behalf of our client Bosch Service Solutions.Do you want to influence the future of service and shape customer experience for one of the world's leading brands? Do you have experience of working in fast paced Customer Service environments?Do you want more job security and career opportunities working for a leading provider in outsourced solutions?Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre? If you answered yes to the above, we really want to hear from you, because jobs like these with the salary, perks and benefits available don't come around very often. The role:Customer Service AdvisorOperational Hours: Mon to Fri - between 0800 - 1800 Full time hoursPotential overtime opportunities Salary and Benefits: Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targets About you: You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, merseyside
    • temporary
    • £10.00 per hour
    • full-time
    We are pleased to be recruiting Customer Service Advisors on behalf of our client Bosch Service Solutions.Do you want to influence the future of service and shape customer experience for one of the world's leading brands? Do you have experience of working in fast paced Customer Service environments?Do you want more job security and career opportunities working for a leading provider in outsourced solutions?Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre? If you answered yes to the above, we really want to hear from you, because jobs like these with the salary, perks and benefits available don't come around very often. The role:Customer Service AdvisorOperational Hours: Mon to Fri - between 0800 - 1800 Full time hoursPotential overtime opportunities Salary and Benefits: Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targets About you: You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    We are pleased to be recruiting Customer Service Advisors on behalf of our client Bosch Service Solutions.Do you want to influence the future of service and shape customer experience for one of the world's leading brands? Do you have experience of working in fast paced Customer Service environments?Do you want more job security and career opportunities working for a leading provider in outsourced solutions?Are you looking for the flexibility to work from home and work from a Grade A office suite in Liverpool city centre? If you answered yes to the above, we really want to hear from you, because jobs like these with the salary, perks and benefits available don't come around very often. The role:Customer Service AdvisorOperational Hours: Mon to Fri - between 0800 - 1800 Full time hoursPotential overtime opportunities Salary and Benefits: Pay Rate £10.00 per hourFlexible working options, hybrid home/office location (city centre). Benefits package includes:Competitive salary 28 days Annual Leave for the first 12 weeks, increasing to 33 days thereafter.Long term, ongoing assignment with temp to perm opportunitiesRandstad benefits App - Discounts include: Leading supermarket brands, high street retailers, restaurants, cinemas, holidays, hair/beauty, sports/outdoors + many more Employee assistance programme Bosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new, exciting Customer Service campaigns What you will be doing: Providing a high-touch experience for customers each and every timeAdvising customers on the best services availableDealing with customers through a mixture of inbound and outbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerBooking appointments and responding to customer requirementsProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targets About you: You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer serviceYou will have an energetic, inquisitive, can- do-attitudeA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceQuality focused with attention to detailEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedA team playerGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsThe commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.

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