13 jobs found in Bootle, Merseyside

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    • liverpool, merseyside
    • temporary
    • full-time
    As a Customer Service Advisor, you will be committed to delivering exceptional customer service by exploring our customers' lives, their mortgage needs and eligibility, before introducing them to a Mortgage Advisor. Combining a friendly, can-do, focused approach to customer service with strict compliance, you'll do everything you can to help customers move forward with confidence.What will you be doing?* Meeting customer needs and achieving allocated goals * Ensuring exceptional customer service by addressing solutions and transactional processing requirements* Achieving shared customer service goals by identifying complex and non-standard customer requirements and opportunities, and referring these to appropriate colleagues* Building relationships across the local community to ensure we are sensitive to community needs and recognised as an active contributor What we're looking for:* Experience in a customer-facing role, showing a genuine interest in customers and providing evidence of exceeding customer expectations* The right attitude, personality, potential and skills to provide excellent customer service and case ownership* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience of dealing with complex customer queries and complaints * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where customer service is paramountJob details:35 hours per week, between 7am and 11pm Monday-SundayAnnual salary, £21,750Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    As a Customer Service Advisor, you will be committed to delivering exceptional customer service by exploring our customers' lives, their mortgage needs and eligibility, before introducing them to a Mortgage Advisor. Combining a friendly, can-do, focused approach to customer service with strict compliance, you'll do everything you can to help customers move forward with confidence.What will you be doing?* Meeting customer needs and achieving allocated goals * Ensuring exceptional customer service by addressing solutions and transactional processing requirements* Achieving shared customer service goals by identifying complex and non-standard customer requirements and opportunities, and referring these to appropriate colleagues* Building relationships across the local community to ensure we are sensitive to community needs and recognised as an active contributor What we're looking for:* Experience in a customer-facing role, showing a genuine interest in customers and providing evidence of exceeding customer expectations* The right attitude, personality, potential and skills to provide excellent customer service and case ownership* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Experience of dealing with complex customer queries and complaints * Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where customer service is paramountJob details:35 hours per week, between 7am and 11pm Monday-SundayAnnual salary, £21,750Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • liverpool, merseyside
    • permanent
    • £20,000 - £24,000 per year
    • full-time
    Team Leaders - Exciting New Opportunities Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Team Leaders to join one of our exciting campaigns, which is a much valued and established brand. Your responsibilities:Through strong leadership, manage a team of Customer Service Associates to provide a first class customer contact and customer journey.Resolving queries Right First Time in a prompt, friendly and professional manner.Coaching, developing and motivating the team to maximise performance and meet targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesProactively identifies and creates opportunities to improve the customer experience through continuous evaluationIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisWhat distinguishes you?Significant management experience working in a fast paced, high performance culture, ideally within a customer contact centreStrong leadership experience with evidence of driving team performance through coaching and development techniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for delivering first class customer serviceExcellent verbal and written communication skillsExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood social and interpersonal skillsGood listening and problem solving skillsA professional and positive approachProactive, confident and self-motivatedA team playerIT Savvy with good MS Office and keyboard skillsFlexibility to work shift pattern, 7 day operation between0700 - 1930
    Team Leaders - Exciting New Opportunities Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Team Leaders to join one of our exciting campaigns, which is a much valued and established brand. Your responsibilities:Through strong leadership, manage a team of Customer Service Associates to provide a first class customer contact and customer journey.Resolving queries Right First Time in a prompt, friendly and professional manner.Coaching, developing and motivating the team to maximise performance and meet targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesProactively identifies and creates opportunities to improve the customer experience through continuous evaluationIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisWhat distinguishes you?Significant management experience working in a fast paced, high performance culture, ideally within a customer contact centreStrong leadership experience with evidence of driving team performance through coaching and development techniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for delivering first class customer serviceExcellent verbal and written communication skillsExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood social and interpersonal skillsGood listening and problem solving skillsA professional and positive approachProactive, confident and self-motivatedA team playerIT Savvy with good MS Office and keyboard skillsFlexibility to work shift pattern, 7 day operation between0700 - 1930
    • liverpool, merseyside
    • temporary
    • full-time
    As a Customer Service Advisor, you'll be providing the highest standards of customer service by being an expert on the front line and making sure our customers and their money are safe in our hands. With your expertise behind them, our customers can be sure that they will have professional support with every query they may have. You'll be building trusting, lasting relationships with our customers.You will work 35 hours within the week, between 7am and 11pm Monday - Sunday on a rotational basis, the salary for the position is £21,750. You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application processThis is a hybrid role, meaning you will be expected to work a mixture of at home and in the office during your employment. At the beginning of your assignment, you will need to be on-site to collect and setup your IT/equipment. This should be dealt with in a day or two, but may take longer. After this, you will be informed when you can work from home and when you are needed to work from the office.What will you be doing?* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, and adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions, where appropriate* You will accurately complete administration activities, such as updating customer records and building customer contact informationWhat we're looking for:* Proven Customer Services experience* Experience of dealing with complex customer queries and complaints * Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where customer service is paramount* Proven ability to meet performance standardsJob details:35 hours per week, between 7am and 11pmAnnual salary, £21,750Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    As a Customer Service Advisor, you'll be providing the highest standards of customer service by being an expert on the front line and making sure our customers and their money are safe in our hands. With your expertise behind them, our customers can be sure that they will have professional support with every query they may have. You'll be building trusting, lasting relationships with our customers.You will work 35 hours within the week, between 7am and 11pm Monday - Sunday on a rotational basis, the salary for the position is £21,750. You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application processThis is a hybrid role, meaning you will be expected to work a mixture of at home and in the office during your employment. At the beginning of your assignment, you will need to be on-site to collect and setup your IT/equipment. This should be dealt with in a day or two, but may take longer. After this, you will be informed when you can work from home and when you are needed to work from the office.What will you be doing?* Putting yourself in our customer's shoes to be able to understand how everyday products and services can help them now and in the future* Using your time efficiently, and adhering to personal work patterns and schedules to meet customer demand* Being proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions, where appropriate* You will accurately complete administration activities, such as updating customer records and building customer contact informationWhat we're looking for:* Proven Customer Services experience* Experience of dealing with complex customer queries and complaints * Experience in using friendly and caring communication skills to build and strengthen relationships with the customers* The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessarySkills that will help you in the role:* Excellent verbal and written communication skills* Experience of operating in a customer-facing or telephony role where customer service is paramount* Proven ability to meet performance standardsJob details:35 hours per week, between 7am and 11pmAnnual salary, £21,750Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • liverpool, merseyside
    • permanent
    • £11.00 - £11.00, per hour, Plus Bonus
    • full-time
    Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 40 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Sales & Customer Service Associates to join one of our exciting Sales & Customer Service campaigns. ► Identifying sales opportunities on all customer contact, successfully signing customer up to additional products or services and meeting revenue targets ► Handling all of our business customer interactions through a mixture of inbound and outbound customer contact to ensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queries Right First Time in a prompt, friendly and professional manner ► Identifying and closing sales opportunities to sign customers up to additional products and services meeting revenue targets ► Providing a value add service that enhances the customer experience and builds our brand and service reputation ► Providing first class service to our business customer base ► Understanding the customer requirements ► Building rapport with the customers ► Capture, maintain and ensure quality of customer data ► Identifying, highlighting and escalating any service related issues, incidents or trends ► Delivering and maintaining both individual and team targets
    Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 40 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Sales & Customer Service Associates to join one of our exciting Sales & Customer Service campaigns. ► Identifying sales opportunities on all customer contact, successfully signing customer up to additional products or services and meeting revenue targets ► Handling all of our business customer interactions through a mixture of inbound and outbound customer contact to ensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queries Right First Time in a prompt, friendly and professional manner ► Identifying and closing sales opportunities to sign customers up to additional products and services meeting revenue targets ► Providing a value add service that enhances the customer experience and builds our brand and service reputation ► Providing first class service to our business customer base ► Understanding the customer requirements ► Building rapport with the customers ► Capture, maintain and ensure quality of customer data ► Identifying, highlighting and escalating any service related issues, incidents or trends ► Delivering and maintaining both individual and team targets
    • liverpool, merseyside
    • permanent
    • £10.00 - £11.70 per hour
    • full-time
    We are recruiting permanent Spanish Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Spanish Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
    We are recruiting permanent Spanish Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Spanish Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
    • liverpool, merseyside
    • temporary
    • £9 per year
    • full-time
    Customer Service Advisor Your Responsibilities:► The handling of inbound calls (order and technical).► Providing professional accomplished communication to a wide range of customers.► Advising on price and availability of parts.► Order processing.► Providing Quotations.What distinguishes you?► Excellent customer service experience.► Confident, professional telephone manner.► Attention to detail.► Excellent communication skills.► Data entry experience.► Familiar with Microsoft ► SAP an Advantage
    Customer Service Advisor Your Responsibilities:► The handling of inbound calls (order and technical).► Providing professional accomplished communication to a wide range of customers.► Advising on price and availability of parts.► Order processing.► Providing Quotations.What distinguishes you?► Excellent customer service experience.► Confident, professional telephone manner.► Attention to detail.► Excellent communication skills.► Data entry experience.► Familiar with Microsoft ► SAP an Advantage
    • liverpool, merseyside
    • temporary
    • £9.05 - £10.00, per hour, + up to 8% quarterly bonus
    • full-time
    Customer Service Adviser Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.05 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
    Customer Service Adviser Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.05 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
    • liverpool, merseyside
    • temporary
    • £9.05 - £10.62 per hour
    • full-time
    French Speaking Customer Service Advisor ► Handling all customer interaction in a prompt, friendly, personalised and professional manner ► As a blended agent, interact with the customer across all channels ► Providing a high-touch experience for customers each and every time ► Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs ► Advising customers on the best services available and building rapport with customers ► Providing a value add service that enhances the customer experience and builds our brands and service reputation ► Capture and maintain the quality of customer data ► Identify and highlight any service-related issues, incidents, or trends ► Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targets
    French Speaking Customer Service Advisor ► Handling all customer interaction in a prompt, friendly, personalised and professional manner ► As a blended agent, interact with the customer across all channels ► Providing a high-touch experience for customers each and every time ► Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs ► Advising customers on the best services available and building rapport with customers ► Providing a value add service that enhances the customer experience and builds our brands and service reputation ► Capture and maintain the quality of customer data ► Identify and highlight any service-related issues, incidents, or trends ► Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targets
    • liverpool, merseyside
    • temporary
    • £9.05 - £10.62 per hour
    • full-time
    German Speaking Customer Service Advisor ► Handling all customer interaction in a prompt, friendly, personalised and professional manner ► As a blended agent, interact with the customer across all channels ► Providing a high-touch experience for customers each and every time ► Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs ► Advising customers on the best services available and building rapport with customers ► Providing a value add service that enhances the customer experience and builds our brands and service reputation ► Capture and maintain the quality of customer data ► Identify and highlight any service-related issues, incidents, or trends ► Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targets
    German Speaking Customer Service Advisor ► Handling all customer interaction in a prompt, friendly, personalised and professional manner ► As a blended agent, interact with the customer across all channels ► Providing a high-touch experience for customers each and every time ► Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs ► Advising customers on the best services available and building rapport with customers ► Providing a value add service that enhances the customer experience and builds our brands and service reputation ► Capture and maintain the quality of customer data ► Identify and highlight any service-related issues, incidents, or trends ► Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targets
    • liverpool, merseyside
    • temporary
    • £9.34 - £10.00, per hour, + up to 8% quarterly bonus
    • full-time
    Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
    Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
    • liverpool, merseyside
    • temporary
    • £10.00 - £10.62 per hour
    • full-time
    French Speaking Customer Service Adviser We are currently looking for experienced Customer Service Adviser's to join one of our client campaigns for a leading Premium Car Manufacturer. Job DescriptionProvide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. QualificationsCandidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Additional Information Operational Hours - 7-day shift operation:Day Time HoursFull Time Opportunitieshybrid home/office location This is initially a long term temporary role with a view to going permanent.For any questions relating to the role, please reach out to: boschliverpool@randstad.co.uk
    French Speaking Customer Service Adviser We are currently looking for experienced Customer Service Adviser's to join one of our client campaigns for a leading Premium Car Manufacturer. Job DescriptionProvide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture, maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workersHighlight and escalate issues as necessary. QualificationsCandidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Technical understanding and proficient computer literacyStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns. Additional Information Operational Hours - 7-day shift operation:Day Time HoursFull Time Opportunitieshybrid home/office location This is initially a long term temporary role with a view to going permanent.For any questions relating to the role, please reach out to: boschliverpool@randstad.co.uk
    • liverpool, merseyside
    • permanent
    • £10.33 per hour
    • full-time
    We are recruiting permanent Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
    We are recruiting permanent Sales & Customer Service Associates on behalf of our client Bosch Service Solutions.Do you want to influence the future of service & shape customer experience for some of the world's leading brands? Do you have experience of working in fast paced Customer Service and Sales environments? Do you want more job security and career opportunities?What you will be doing:Understanding the customer requirements, and identifying sales opportunities, upselling customers for additional products and services, to meet or exceed your targets. Dealing with customers through a mixture of inbound and outbound calls to ensure the customer's on-boarding and customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional mannerProviding a value add service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsThe role:Sales and Customer Service Associates - (Inbound and Outbound)Hybrid Working will require you to be available to work in the office for 1 week per month aswell as training/meetingThere is real flexibility in hours of work/shift patterns - there is a small requirement for limited On Call Working over weekends on a rota basis (1 in 12) Operational Hours: Mon to Fri 0800 - 2000 and weekends 0800-1630 Potential overtime opportunitiesSalary and Benefits:Salary: £21,486 per annum plus bonusFlexible working options, hybrid home/office location (city centre). Market leading salary and benefits package includes:Defined pension contribution scheme (capped at 8%)25 days annual leave, plus bank holidays (increases to 28 after 5 years' service)Life assurance (x7 annual salary) and company sick pay Group income protectionHealth cash planBosch product discounts, O2 discount, Cycle to work, Pure gym discount, eyecare voucher + many more local discounts (including child nursery)Discounted car parking - NCPEmployee assistance programmeOccupational HealthPerkboxCSR Days - Corporate Social Responsibility DaysBosch have a real ambitious growth plan for their prestigious site in Liverpool, we are working in partnership with them to recruit these roles to join them on one of their new exciting Sales & Customer Service campaignsAbout you:You will have some previous experience of working in a fast paced, high performance culture, including some sales experiencePrevious experience of working within sales/revenue generation targeted campaigns, ideally within a contact centre environmentYou will have an energetic, inquisitive, can- do-attitudeAble to show resilience with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsA naturally proactive, confident and self-motivated individualYou will possess excellent time management and organisational skillsA real passion for delivering first class customer serviceExcellent verbal and written communication skillsGood communication, interpersonal and problem solving skillsIT Savvy with good MS Office and keyboard skillsBosch Service Solutions are committed to equal employment opportunities regardless of race, colour, ancestry, religion., national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
    • liverpool, merseyside
    • temporary
    • £9.67 per hour
    • full-time
    German Speaking Customer Service AdviserDo you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
    German Speaking Customer Service AdviserDo you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisers in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days across 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indicators and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!

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