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1 job found in Wallasey, Merseyside

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    • liverpool, merseyside
    • contract
    • full-time
    Job: Customer Service Advisor - 12 Month FTCLocation: LiverpoolSalary: £23,500 per annum + Excellent Benefits Shifts: 35 hours a week, rotating between 7am and 11pm Monday - Sunday As a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work as a Customer Service Advisor, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Speaking with customers over the phone, treating each new caller with respect* Listening carefully, and asking the right questions to gain a clear picture of the customer's needs* Empathising with their challenges, and acting to find the right service or solution for them* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our businessWhat we're looking for:* A genuine desire to help others, along with an obsession for great customer service* Clear communication skills both over the phone and in writing, that help you effortlessly build positive working relationships * Someone who enjoys working towards personal objectives and career development* Effective PC and Keyboard SkillsSkills that will help you in the role:* Experience working in a fast paced, customer focused setting, such as a call centre or retail environment* The ability to work collaboratively as part of a wider team* Gaining insight from social media and local news sources to keep up to date on what is happening in our customers' worldWhere will you be working?Wavertree Technology Park Liverpool L7 9PQ Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Job: Customer Service Advisor - 12 Month FTCLocation: LiverpoolSalary: £23,500 per annum + Excellent Benefits Shifts: 35 hours a week, rotating between 7am and 11pm Monday - Sunday As a Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do. When you work as a Customer Service Advisor, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.What will you be doing?* Speaking with customers over the phone, treating each new caller with respect* Listening carefully, and asking the right questions to gain a clear picture of the customer's needs* Empathising with their challenges, and acting to find the right service or solution for them* Building and maintaining relationships with customers by delivering a high level customer service experience* Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance* Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our businessWhat we're looking for:* A genuine desire to help others, along with an obsession for great customer service* Clear communication skills both over the phone and in writing, that help you effortlessly build positive working relationships * Someone who enjoys working towards personal objectives and career development* Effective PC and Keyboard SkillsSkills that will help you in the role:* Experience working in a fast paced, customer focused setting, such as a call centre or retail environment* The ability to work collaboratively as part of a wider team* Gaining insight from social media and local news sources to keep up to date on what is happening in our customers' worldWhere will you be working?Wavertree Technology Park Liverpool L7 9PQ Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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