6 jobs found for customer service call center

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    • southwark, greater london
    • contract
    • £10.85 per hour
    • full-time
    Job Role: Covid OfficerSalary: £10.85ph Location: Southwark Hours: 52 hours a week Mon- Sun 7:30am to 8:30pm (4 days on - 4 days off) with 2.5hrs paid break Temporary role: 1 year contract with possibility of 2 years extensionAn exciting opportunity has arisen for an experienced Covid Officer/Team leader based for a huge Facility Company in Southwark. The main responsibilities of this Covid Officer jobSupporting social distancing and hand hygiene between all the officers and customersIntervening, if needed, where staff became fatigued and could unknowingly become complacent in donning and doffing practice.Providing valuable assurance in the appropriate use of protective equipment.Providing invaluable intelligence to the trust IPC team.Identifying areas of good practice and any areas of concern and taking prompt action to rectify issues, supported by record keeping and monitoring auditsFull training givenBasic DBS neededFull PPE providedPerson SpecificationFriendlyExcellent Customer Service skillsPresentableFlexibleConfidentAble to work under pressureGood leadership skillsBasic DBS neededOur Client is looking to interview and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Covid Officer role please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Job Role: Covid OfficerSalary: £10.85ph Location: Southwark Hours: 52 hours a week Mon- Sun 7:30am to 8:30pm (4 days on - 4 days off) with 2.5hrs paid break Temporary role: 1 year contract with possibility of 2 years extensionAn exciting opportunity has arisen for an experienced Covid Officer/Team leader based for a huge Facility Company in Southwark. The main responsibilities of this Covid Officer jobSupporting social distancing and hand hygiene between all the officers and customersIntervening, if needed, where staff became fatigued and could unknowingly become complacent in donning and doffing practice.Providing valuable assurance in the appropriate use of protective equipment.Providing invaluable intelligence to the trust IPC team.Identifying areas of good practice and any areas of concern and taking prompt action to rectify issues, supported by record keeping and monitoring auditsFull training givenBasic DBS neededFull PPE providedPerson SpecificationFriendlyExcellent Customer Service skillsPresentableFlexibleConfidentAble to work under pressureGood leadership skillsBasic DBS neededOur Client is looking to interview and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Covid Officer role please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • hatfield, hertfordshire
    • temporary
    • £14.00 per hour
    • full-time
    Are you looking for a new challenge? Do you have a good attention to details? Do you have SAP experience? Would you like a job working for one of the top electrical companies in the world?If you have answered yes to the above questions, we have a fantastic opportunity for you.On behalf of our client, a market leader in the electrical industry, we are recruiting for a Service Coordinator on temporary ongoing contract in Hatfield.Benefits:· On site car parking· 36 days holiday per year (including BH)· Access to benefits app for hundreds of discounts· Weekly PayPay Rate and Working Hours:· £14/hour· Monday to Friday 9am-5pmThe Responsibilities ● Optimise FSEs allocated time and schedules ● Apply technical guidelines according to technical support information ● Schedule maintenance visits ● Schedule batteries and ad hoc business interventions ● Schedule technical visits or audits initialized by Project ● Manage external partners services ● Schedule Start ups in conjunction with the Project Department ● Ensure customer database is kept up to date ● Coordinate spare parts, delivery and retrieval ● Manage internal and external orders ● Monitor spare parts and batteries recovery ● Control customer credit worthiness ● Create new customers in the database (reactive mode) The Ideal Candidate will have ● Strong computer skills such as word, excel, email etc. Written - ability to communicate in a clear and concise manner with internal and external customers. ● SAP experience ● Strong time management skills ● Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment. ● Detail oriented and able to meet deadlines ● Strong problem solving skills ● Work both independently and as part of a team Please apply or send cv to schneiderelectric@randstad.co.uk
    Are you looking for a new challenge? Do you have a good attention to details? Do you have SAP experience? Would you like a job working for one of the top electrical companies in the world?If you have answered yes to the above questions, we have a fantastic opportunity for you.On behalf of our client, a market leader in the electrical industry, we are recruiting for a Service Coordinator on temporary ongoing contract in Hatfield.Benefits:· On site car parking· 36 days holiday per year (including BH)· Access to benefits app for hundreds of discounts· Weekly PayPay Rate and Working Hours:· £14/hour· Monday to Friday 9am-5pmThe Responsibilities ● Optimise FSEs allocated time and schedules ● Apply technical guidelines according to technical support information ● Schedule maintenance visits ● Schedule batteries and ad hoc business interventions ● Schedule technical visits or audits initialized by Project ● Manage external partners services ● Schedule Start ups in conjunction with the Project Department ● Ensure customer database is kept up to date ● Coordinate spare parts, delivery and retrieval ● Manage internal and external orders ● Monitor spare parts and batteries recovery ● Control customer credit worthiness ● Create new customers in the database (reactive mode) The Ideal Candidate will have ● Strong computer skills such as word, excel, email etc. Written - ability to communicate in a clear and concise manner with internal and external customers. ● SAP experience ● Strong time management skills ● Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment. ● Detail oriented and able to meet deadlines ● Strong problem solving skills ● Work both independently and as part of a team Please apply or send cv to schneiderelectric@randstad.co.uk
    • droitwich, herefordshire
    • permanent
    • £24,500 per year
    • full-time
    Are you an experienced customer service team leader looking for your next opportunity with the availability to work from home 2 days a week.Job SummaryTo provide exceptional high quality customer service across all departments specifically relating to reducing the number of Pending and UARs outstanding on the system.The Customer Services Team Leader will ensure regular communication is maintained, monitored, and queries are resolved whilst striving at all times to gain a high level of customer satisfaction.The role will work closely across all Departments within the business as well as liaising with engineers to book repairs, installations, maintenance and upgrades of our products.ResponsibilitiesTo work closely with all departments to reduce the number of UARs and Pending items within the system.To liaise between the factory, customer services, and installations to resolve and facilitate UARs and Pending items and bring to a satisfactory conclusionAssisting the Sales Operations Manager with any internal/external audits for the companyTo work closely with Installations and Customer Services liaising with customers regarding delivery and service call queriesTo carry out and assist with fault diagnostics on our products when requiredTo create/generate invoices on products sold by self or engineers including chargeable remedialsMaintain customer files in line with Company PoliciesThe RoleFull product training Small teamHybrid RoleWorking Hours:8:30am- 5:30pm Monday to Thursday/ 9:30am - 5:00pm Friday Salary: Up to £24,500 depending on experienceFor further information, please contact Loren Cope Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you an experienced customer service team leader looking for your next opportunity with the availability to work from home 2 days a week.Job SummaryTo provide exceptional high quality customer service across all departments specifically relating to reducing the number of Pending and UARs outstanding on the system.The Customer Services Team Leader will ensure regular communication is maintained, monitored, and queries are resolved whilst striving at all times to gain a high level of customer satisfaction.The role will work closely across all Departments within the business as well as liaising with engineers to book repairs, installations, maintenance and upgrades of our products.ResponsibilitiesTo work closely with all departments to reduce the number of UARs and Pending items within the system.To liaise between the factory, customer services, and installations to resolve and facilitate UARs and Pending items and bring to a satisfactory conclusionAssisting the Sales Operations Manager with any internal/external audits for the companyTo work closely with Installations and Customer Services liaising with customers regarding delivery and service call queriesTo carry out and assist with fault diagnostics on our products when requiredTo create/generate invoices on products sold by self or engineers including chargeable remedialsMaintain customer files in line with Company PoliciesThe RoleFull product training Small teamHybrid RoleWorking Hours:8:30am- 5:30pm Monday to Thursday/ 9:30am - 5:00pm Friday Salary: Up to £24,500 depending on experienceFor further information, please contact Loren Cope Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • trafford park, greater manchester
    • permanent
    • £40,000 per year
    • full-time
    Customer Service / Experience Manager£40,000 + BenefitsTrafford Park, ManchesterPurpose of the Role:As a customer experience manager you'll play a critical role in leading a team in a complex customer service environment whilst maintaining an obsession for creating great customer experiences in a B2B environment.Responsible to: General Manager (Working closely with, Sales, Supply Chain and Logistics personnel).Responsibilities:With strategic direction, lead and implement a customer experience improvement planDefining and measuring long-term success through customer engagement and retentionEnsuring each customer touchpoint is an optimised interaction, delivering value and satisfactionDefining and managing customer feedback loops, leveraging CX data to inform engagement strategiesContinuously challenging each department to improve quality and collaborative efforts to deliver exceptional resultsResponsible for ensuring that standard office procedures are applied and are working correctlyProject Management and Coordination is essential along with the ability to troubleshoot and problem solve.Grow relationships with customers, to include ongoing communication/meetings and maintaining a close dialogue with them about their prioritiesDeveloping the team and their CX & commercial knowledge and performance - promoting improvements and capabilities to embed our Customer Experience Strategy into our DNADrive energy and enthusiasm - motivating and encouraging growth through continuous improvementLead both the Customer Service and Admin teams in delivering the day-to-day processing of customer orders from receipt through to delivery confirmation in line with Company procedures.Review business reports and complete relevant system administration aligned to sales order processing ensuring cost, pricing and subsequent gross Margin are correct for invoicingAnalysis of on time in full data to devise and delver improvements Regularly providing reports to General Manager, agreeing remediably action where required Undertake any reasonable tasks or duties assigned by the General Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.Comply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace.Ensure compliance with all company policies and proceduresDeputise in the absence of the General Manager for any Commercial related activities Qualifications & Skills:Previous experience of high energy management of Customer Service in a target driven environment.Understanding of Customer Experience Methodologies and Application in a B2B environment preferablePrevious experience of working within a management role, preferably in a Customer Services focused environmentGood commercial acumen, developing and maximising within a profit driven environment. Excellent leadership skills, with pro-active approach and ability to motivate staff to deliver objectives. Strong organisation of day-to-day office for the depot. Excellent communication skills, ability to build meaningful and genuine relationships with customers and colleaguesTo APPLY please contact John Ward on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Customer Service / Experience Manager£40,000 + BenefitsTrafford Park, ManchesterPurpose of the Role:As a customer experience manager you'll play a critical role in leading a team in a complex customer service environment whilst maintaining an obsession for creating great customer experiences in a B2B environment.Responsible to: General Manager (Working closely with, Sales, Supply Chain and Logistics personnel).Responsibilities:With strategic direction, lead and implement a customer experience improvement planDefining and measuring long-term success through customer engagement and retentionEnsuring each customer touchpoint is an optimised interaction, delivering value and satisfactionDefining and managing customer feedback loops, leveraging CX data to inform engagement strategiesContinuously challenging each department to improve quality and collaborative efforts to deliver exceptional resultsResponsible for ensuring that standard office procedures are applied and are working correctlyProject Management and Coordination is essential along with the ability to troubleshoot and problem solve.Grow relationships with customers, to include ongoing communication/meetings and maintaining a close dialogue with them about their prioritiesDeveloping the team and their CX & commercial knowledge and performance - promoting improvements and capabilities to embed our Customer Experience Strategy into our DNADrive energy and enthusiasm - motivating and encouraging growth through continuous improvementLead both the Customer Service and Admin teams in delivering the day-to-day processing of customer orders from receipt through to delivery confirmation in line with Company procedures.Review business reports and complete relevant system administration aligned to sales order processing ensuring cost, pricing and subsequent gross Margin are correct for invoicingAnalysis of on time in full data to devise and delver improvements Regularly providing reports to General Manager, agreeing remediably action where required Undertake any reasonable tasks or duties assigned by the General Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.Comply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace.Ensure compliance with all company policies and proceduresDeputise in the absence of the General Manager for any Commercial related activities Qualifications & Skills:Previous experience of high energy management of Customer Service in a target driven environment.Understanding of Customer Experience Methodologies and Application in a B2B environment preferablePrevious experience of working within a management role, preferably in a Customer Services focused environmentGood commercial acumen, developing and maximising within a profit driven environment. Excellent leadership skills, with pro-active approach and ability to motivate staff to deliver objectives. Strong organisation of day-to-day office for the depot. Excellent communication skills, ability to build meaningful and genuine relationships with customers and colleaguesTo APPLY please contact John Ward on Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • worcester, herefordshire
    • permanent
    • £23,000 - £27,500 per year
    • full-time
    Are you looking for your next exciting challenge in customer service? We are looking for someoen who is customer focused, committed and highly self-motivated with the ability to demonstrate a flexible approach to changing business needs. Benefits:Bonus schemeFree parkingOn site cafeResponsibilities:Handle and resolve all complaints and issues promptly and with a high degree of diplomacy and empathy appropriate to the situation.Ownership of complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved.Effective communication internally and externally including by telephone (inbound and outbound), live chat, email and letters format.Resolve complaints as efficiently as possible using appropriate media to ensure customer satisfaction.Work closely with other disciplines and functions as appropriate to build positive and rewarding relationships.Achieve and maintain both individual and departmental productivity, quality and service standards.Pro-actively identify ways in which we can minimise and reduce complaints and feed all ideas into appropriate team. Ensure complaints procedure is followed in all instances.Requirements:Strong communicator, written & verbal and an empathic listenerA creative outlook to problem solving and decision makingTo maintain a high degree of professionalism, confidentiality and discretion in carrying out all dutiesAbility to thrive in high paced, time sensitive, team environmentTeam player with a positive outlookGood knowledge of Microsoft OfficeThe ability to hold unscripted telephone conversations Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines. Previous experience as a complaint handler preferred.At least 2 years' experience of customer service.If this is of interest click 'apply' now!
    Are you looking for your next exciting challenge in customer service? We are looking for someoen who is customer focused, committed and highly self-motivated with the ability to demonstrate a flexible approach to changing business needs. Benefits:Bonus schemeFree parkingOn site cafeResponsibilities:Handle and resolve all complaints and issues promptly and with a high degree of diplomacy and empathy appropriate to the situation.Ownership of complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved.Effective communication internally and externally including by telephone (inbound and outbound), live chat, email and letters format.Resolve complaints as efficiently as possible using appropriate media to ensure customer satisfaction.Work closely with other disciplines and functions as appropriate to build positive and rewarding relationships.Achieve and maintain both individual and departmental productivity, quality and service standards.Pro-actively identify ways in which we can minimise and reduce complaints and feed all ideas into appropriate team. Ensure complaints procedure is followed in all instances.Requirements:Strong communicator, written & verbal and an empathic listenerA creative outlook to problem solving and decision makingTo maintain a high degree of professionalism, confidentiality and discretion in carrying out all dutiesAbility to thrive in high paced, time sensitive, team environmentTeam player with a positive outlookGood knowledge of Microsoft OfficeThe ability to hold unscripted telephone conversations Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines. Previous experience as a complaint handler preferred.At least 2 years' experience of customer service.If this is of interest click 'apply' now!
    • milton keynes, buckinghamshire
    • permanent
    • £28,000 - £32,000 per year
    • full-time
    I am looking for a Customer Support Team Leader to join a leading investment bank.Working Hours - 35 hours Monday - FridayLocation - Milton KeynesJob Summary & ResponsibilitiesLeads, manages and supervises the day-to-day operations of a team of customer support agentsCreates an in-depth understanding of the day-to-day responsibilities of the customer support teamCreates and maintains an environment with intense focus on customer satisfaction/advocacy and professional customer support balanced with consistent achievement of standard business objectivesServes as a SME and coach for sound retail deposit practicesProvides incoming call coverage when neededProvides hands on assistance to team members while serving as an escalation point for the operation's customer issues and complaintsEstablishes schedules for customer support agents, ensuring call flow and staffing requirements are metTrains, provides direction, and enforces policies and standards to help the staff achieve departmental goals and objectivesEmploys principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controlsResponsible for conducting internal quality audits/monitors of customer support team and assists with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results,Coordination of call and case quality audits and remediation plans in partnership with Training and Development leaderConducts/participates in calibration session to ensure proper scoring across team membersManages the individual performance of the team, rewarding behaviours and/or performance when appropriate as well as addressing performance and behavioural issues as they ariseConducts weekly one-on-ones and bi-weekly staff meetings as well as on-the-spot coaching / feedbackWorks closely with teams to ensure related processes operate efficiently and effectively and implement improvements when necessaryWorks closely with Business Risk Manager to manage key controls and escalate any incidents/events without delay. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in placeRecommends improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategyOffers guidance to the management team in such areas as real time operational performance, ensuring that service level targets are achieved as set by the business SkillsProven ability to lead by example, with a positive attitudeAbility to lead teams and drive performance standardsGood interpersonal skillsGood analytical and problem-solving skillsSelf-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environmentStrong customer focus and a good telephone mannerAbility to lead teams and drive performance standardsGood leadership skills and the ability to motivate and develop staffA desire to help others work towards targets and develop their skillsAbility to manage change Basic QualificationsMinimum of 3 years team leader experience within customer services environmentSome product knowledge across Banking and Savings within retail banking Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    I am looking for a Customer Support Team Leader to join a leading investment bank.Working Hours - 35 hours Monday - FridayLocation - Milton KeynesJob Summary & ResponsibilitiesLeads, manages and supervises the day-to-day operations of a team of customer support agentsCreates an in-depth understanding of the day-to-day responsibilities of the customer support teamCreates and maintains an environment with intense focus on customer satisfaction/advocacy and professional customer support balanced with consistent achievement of standard business objectivesServes as a SME and coach for sound retail deposit practicesProvides incoming call coverage when neededProvides hands on assistance to team members while serving as an escalation point for the operation's customer issues and complaintsEstablishes schedules for customer support agents, ensuring call flow and staffing requirements are metTrains, provides direction, and enforces policies and standards to help the staff achieve departmental goals and objectivesEmploys principles and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controlsResponsible for conducting internal quality audits/monitors of customer support team and assists with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results,Coordination of call and case quality audits and remediation plans in partnership with Training and Development leaderConducts/participates in calibration session to ensure proper scoring across team membersManages the individual performance of the team, rewarding behaviours and/or performance when appropriate as well as addressing performance and behavioural issues as they ariseConducts weekly one-on-ones and bi-weekly staff meetings as well as on-the-spot coaching / feedbackWorks closely with teams to ensure related processes operate efficiently and effectively and implement improvements when necessaryWorks closely with Business Risk Manager to manage key controls and escalate any incidents/events without delay. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in placeRecommends improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategyOffers guidance to the management team in such areas as real time operational performance, ensuring that service level targets are achieved as set by the business SkillsProven ability to lead by example, with a positive attitudeAbility to lead teams and drive performance standardsGood interpersonal skillsGood analytical and problem-solving skillsSelf-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environmentStrong customer focus and a good telephone mannerAbility to lead teams and drive performance standardsGood leadership skills and the ability to motivate and develop staffA desire to help others work towards targets and develop their skillsAbility to manage change Basic QualificationsMinimum of 3 years team leader experience within customer services environmentSome product knowledge across Banking and Savings within retail banking Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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