Covid Marshall - MobileRandstad CPE are looking for a Covid Marshalls to work at COVID 19 testing Units ideally who can drive and travel to mobile test sites assisting the NHS! Your responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrivalUse the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing. Job Details : Must have a DBS Certificate or be happy to apply for one ! Valid Driving LicenceVill travel around 10 miles redius from Birmingham AirportA basic DBS within the last 3 months ( or happy to apply for one )4 Days on 4 Days of !£9.50ph accruing holiday pay or £10.65ph rolled in holiday pay If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Covid Marshall - MobileRandstad CPE are looking for a Covid Marshalls to work at COVID 19 testing Units ideally who can drive and travel to mobile test sites assisting the NHS! Your responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrivalUse the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing. Job Details : Must have a DBS Certificate or be happy to apply for one ! Valid Driving LicenceVill travel around 10 miles redius from Birmingham AirportA basic DBS within the last 3 months ( or happy to apply for one )4 Days on 4 Days of !£9.50ph accruing holiday pay or £10.65ph rolled in holiday pay If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We offer world class telemarketing solutions to companies across the globe.Team are a B2B telemarketing agency based in Solihull, in the Midlands, England. We offer focused and cost-effective telemarketing that will become a vital part of companies overall marketing strategy.Along with general campaigns, Team provides specialist manufacturing and engineering, technology and financial services telemarketing. Services include appointment setting and lead generation, database building and database cleansing, surveys and market research, event planning and promotions, and follow-up calls. Skills and experience:Experience working within a similar role or in a customer service environment Able to achieve a dialling target of at least 175 dials per day (depending on campaign)Confident to deliver calls to senior decision makers in companies such as MD, FD. Marketing DirectorExcellent communication skills and telephone mannerExcellent spoken English and a good clear telephone voiceGood time management and ability to meet deadlinesSelf motivatedWork well within a team and as an individualLive within a commutable distance to Shirley, SolihullRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We offer world class telemarketing solutions to companies across the globe.Team are a B2B telemarketing agency based in Solihull, in the Midlands, England. We offer focused and cost-effective telemarketing that will become a vital part of companies overall marketing strategy.Along with general campaigns, Team provides specialist manufacturing and engineering, technology and financial services telemarketing. Services include appointment setting and lead generation, database building and database cleansing, surveys and market research, event planning and promotions, and follow-up calls. Skills and experience:Experience working within a similar role or in a customer service environment Able to achieve a dialling target of at least 175 dials per day (depending on campaign)Confident to deliver calls to senior decision makers in companies such as MD, FD. Marketing DirectorExcellent communication skills and telephone mannerExcellent spoken English and a good clear telephone voiceGood time management and ability to meet deadlinesSelf motivatedWork well within a team and as an individualLive within a commutable distance to Shirley, SolihullRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Cleaner - CoventryRandstad CPE are looking for a number of experienced cleaners to work at a local warehouse on an ongoing contract! Requirements : Must have a DBS Certificate or be happy to apply for one !A basic DBS in process Good customer service skills are essentialHours per day: Negotiable working hours 4 Days on 4 Days of Happy to go perm after 12 weeksDays and nIgh shift available Job description : Cleaning staff canteensCleaning warehouse, machinery and washroomsHovering and sweeping warehouse and office areasEnsure all equipment is kept clean, well maintained and is in safe working order If you are interested in the role please apply online or send a txt to 07748704727 and Crystal will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Cleaner - CoventryRandstad CPE are looking for a number of experienced cleaners to work at a local warehouse on an ongoing contract! Requirements : Must have a DBS Certificate or be happy to apply for one !A basic DBS in process Good customer service skills are essentialHours per day: Negotiable working hours 4 Days on 4 Days of Happy to go perm after 12 weeksDays and nIgh shift available Job description : Cleaning staff canteensCleaning warehouse, machinery and washroomsHovering and sweeping warehouse and office areasEnsure all equipment is kept clean, well maintained and is in safe working order If you are interested in the role please apply online or send a txt to 07748704727 and Crystal will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
A fantastic construction company based on Birmingham Business Park are looking for a Customer Service Co-ordinator to work with a team of 6 customer service administrators.You will be joining a hard working and busy team so experience in a fast pasted environment is essential!Benefits:25 days holiday, increasing with years of serviceAnnual company bonus schemePension schemeLife insuranceOffice parkingCycle to work schemeYour Responsibilities:Create and update orders and delivery requestsDevelop and maintain good and effective working relationships between customers, suppliers and sales staffSupport the sales teams in their objectivesEnsure prompt action and progress of call offs and queries received from customers, suppliers and sales staffCheck customer and manufacturer acknowledgementsMonitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered toNotify availability concerns to sites and sales staffWork with colleagues to achieve team objective and KPI targetsGeneral office duties such as visitor reception, admin and filingYour skills/experience:Customer Service experience in a fast paced environmentWell-developed telephone call handling skillsMust be able to communicate effectively and be polite but assertive when requiredMust show evidence of being organised and responding promptlyAbility to listen and to be patient when requiredAble to work accurately and quicklyAbility to work under pressure and make correct decisionsGood skills in Word and general Windows environmentEvidence of building relationships with customers or suppliersRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
A fantastic construction company based on Birmingham Business Park are looking for a Customer Service Co-ordinator to work with a team of 6 customer service administrators.You will be joining a hard working and busy team so experience in a fast pasted environment is essential!Benefits:25 days holiday, increasing with years of serviceAnnual company bonus schemePension schemeLife insuranceOffice parkingCycle to work schemeYour Responsibilities:Create and update orders and delivery requestsDevelop and maintain good and effective working relationships between customers, suppliers and sales staffSupport the sales teams in their objectivesEnsure prompt action and progress of call offs and queries received from customers, suppliers and sales staffCheck customer and manufacturer acknowledgementsMonitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered toNotify availability concerns to sites and sales staffWork with colleagues to achieve team objective and KPI targetsGeneral office duties such as visitor reception, admin and filingYour skills/experience:Customer Service experience in a fast paced environmentWell-developed telephone call handling skillsMust be able to communicate effectively and be polite but assertive when requiredMust show evidence of being organised and responding promptlyAbility to listen and to be patient when requiredAble to work accurately and quicklyAbility to work under pressure and make correct decisionsGood skills in Word and general Windows environmentEvidence of building relationships with customers or suppliersRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
OverviewLocation: Shirley, Solihull - Work RemoteJob Title: German Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, 2 x permanent vacancies available based on performanceSalary: £12.56About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.The role & the responsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in GermanExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
OverviewLocation: Shirley, Solihull - Work RemoteJob Title: German Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, 2 x permanent vacancies available based on performanceSalary: £12.56About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.The role & the responsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in GermanExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Exciting role facilitating the booking of COVID-19 Vaccinations, Boosters and flu vaccinations.The role is patient focused and requires the candidate to have excellent telephone skills and IT literate.The role is mainly phone based, providing an outbound service to call patients and book their vaccination appointments. The hours of work will be 9am to 17:00pm Monday to Friday. This is an office based role. Call handling experience or similar is preferential so if you have a background in this, then apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Exciting role facilitating the booking of COVID-19 Vaccinations, Boosters and flu vaccinations.The role is patient focused and requires the candidate to have excellent telephone skills and IT literate.The role is mainly phone based, providing an outbound service to call patients and book their vaccination appointments. The hours of work will be 9am to 17:00pm Monday to Friday. This is an office based role. Call handling experience or similar is preferential so if you have a background in this, then apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Waste Operative - Longacres Industrial Estate, WillenhallRandstad CPE are looking for a experienced Waste Operative to work at a leading manufacturer on an ongoing contract! Requirements : Warehouse experience Waste Operative experienceHours per day: 8am - 5pmStarting asapFull training providedJob duties :Processing backhauled waste food goods into compactionRecycling backhauled cardboard and plastics through a baling machineLoading & Unloading Trailers - Processing cages and other receptacles, backhauled from spar stores to be put back in production If you are interested in the role please apply online or send a txt to 07748704727 and Crystal will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Waste Operative - Longacres Industrial Estate, WillenhallRandstad CPE are looking for a experienced Waste Operative to work at a leading manufacturer on an ongoing contract! Requirements : Warehouse experience Waste Operative experienceHours per day: 8am - 5pmStarting asapFull training providedJob duties :Processing backhauled waste food goods into compactionRecycling backhauled cardboard and plastics through a baling machineLoading & Unloading Trailers - Processing cages and other receptacles, backhauled from spar stores to be put back in production If you are interested in the role please apply online or send a txt to 07748704727 and Crystal will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Do you strive to build strong customer relationships and possess great team working skills?Do you want to be the best version of yourself? Especially when you are at work?Are you looking to further progress your career, or looking for more stability within your role?BNP Paribas Personal Finance, put YOU first. With over 45 years of expertise, they support you to deliver "Award Winning" Customer Service, and work with you to ensure you achieve your own career ambitions. With the backing of a Global bank, BNP Paribas Personal Finance makes for a company with exciting growth opportunities. On offer are real career pathways for internal promotion and progression and real investment in their people's future careers. You'll be joining a diverse and inclusive, dynamic team in a lively Customer Service centre with fun, daily incentives for you and your team. Benefits:£18,500pa (Opportunity to earn £150 - £300 bonus monthly)Salary Increments Private healthcare and pension plansPerks at work (save points to cash in on shopping from various shops and supermarkets)Clear career pathway, development and opportunitiesResponsibilities: On a day-to-day basis you will:Speak with a broad range of customers supporting their questions and queries on:Retail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Some queries may range from a simple change of address, updating the system or through to supporting a customer's full journey with a detailed finance solution.Hours of work: The centre is open between 8am and 8pm - You will work 7.5 hours per day, 5 days out of 7 per week.Requirements:Experience isn't essential, but of course if you have some experience of working in a call centre or contact centre, that is definitely going to help you. The same goes for Customer Service experience (no matter what industry you have experienced it in) However, If you have the right attitude and are committed to delivering great service - we'd love to hear from you, we will provide you with all the training and ongoing support you will need to hit the ground running and further your career with us.Desired Skills:PC confidentAble to quickly build a rapport with customers and has the desire to get things right for them, no matter whatConfident telephone manner, and patient listenerSelf-motivated with a focus on striving for betterA problem solver, who likes to look for solutionsHigh attention to detail and likes to see that tasks are completed correctly and accurately So, what are you waiting for? Submit your CV now and join the award winning team!
Do you strive to build strong customer relationships and possess great team working skills?Do you want to be the best version of yourself? Especially when you are at work?Are you looking to further progress your career, or looking for more stability within your role?BNP Paribas Personal Finance, put YOU first. With over 45 years of expertise, they support you to deliver "Award Winning" Customer Service, and work with you to ensure you achieve your own career ambitions. With the backing of a Global bank, BNP Paribas Personal Finance makes for a company with exciting growth opportunities. On offer are real career pathways for internal promotion and progression and real investment in their people's future careers. You'll be joining a diverse and inclusive, dynamic team in a lively Customer Service centre with fun, daily incentives for you and your team. Benefits:£18,500pa (Opportunity to earn £150 - £300 bonus monthly)Salary Increments Private healthcare and pension plansPerks at work (save points to cash in on shopping from various shops and supermarkets)Clear career pathway, development and opportunitiesResponsibilities: On a day-to-day basis you will:Speak with a broad range of customers supporting their questions and queries on:Retail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Some queries may range from a simple change of address, updating the system or through to supporting a customer's full journey with a detailed finance solution.Hours of work: The centre is open between 8am and 8pm - You will work 7.5 hours per day, 5 days out of 7 per week.Requirements:Experience isn't essential, but of course if you have some experience of working in a call centre or contact centre, that is definitely going to help you. The same goes for Customer Service experience (no matter what industry you have experienced it in) However, If you have the right attitude and are committed to delivering great service - we'd love to hear from you, we will provide you with all the training and ongoing support you will need to hit the ground running and further your career with us.Desired Skills:PC confidentAble to quickly build a rapport with customers and has the desire to get things right for them, no matter whatConfident telephone manner, and patient listenerSelf-motivated with a focus on striving for betterA problem solver, who likes to look for solutionsHigh attention to detail and likes to see that tasks are completed correctly and accurately So, what are you waiting for? Submit your CV now and join the award winning team!
Are you ready to join the 2021 winners of Best Company to work for in Car Finance! Do you strive to wow customers, build trust and work together? Do you want to be part of one of the fastest growing Motor Finance businesses in the UK? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. We will support and guide you through your journey of delivering award winning customer service.Having launched our Motor Finance business in 2018 we have quickly established ourselves within the Motor market and have built an enviable, Award Winning team within our Solihull HQ, Due to continued growth we are now looking for further likeminded individuals to come and join us on our journey.On a day to day basis not only will you speak with a broad range of customers, supporting with their queries, but you will also support our dealer network, complete a wide range of administrative tasks and even support our customers with more complex queries including arrears management. .We have a broad range of products including Hire Purchase Personal Contract Plan and Personal Loans and have recently entered the Motorhome market - It's a really diverse role which gives a great variety to your daily routine.Experience isn't essential; if you've the right attitude and are committed to delivering a first class service to our customers, we'll provide you with the training you'll need to excel, not just at the beginning of your career with us; also as you develop and progress. Do you see yourself as? - Highly PC literate- Able to build a rapport with customers- Confident telephone manner- Self-motivated- A problem solver with good attention to detail What we'll do for you We'll pay you a competitive salary with an attractive bonus, plus pension and benefits, and you can start earning the bonus straight after you've completed your training. You'll receive salary increases at each stage of your development within the role. We recognise good performance and are committed to ongoing investment in you and your development. There's a clear career journey and we create opportunities for internal promotion. In fact the majority of our Team Managers have been promoted internally. You'll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team. Our companyBNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions and you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment. So, what are you waiting for? Apply now and join our winning team! Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred)
Are you ready to join the 2021 winners of Best Company to work for in Car Finance! Do you strive to wow customers, build trust and work together? Do you want to be part of one of the fastest growing Motor Finance businesses in the UK? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. We will support and guide you through your journey of delivering award winning customer service.Having launched our Motor Finance business in 2018 we have quickly established ourselves within the Motor market and have built an enviable, Award Winning team within our Solihull HQ, Due to continued growth we are now looking for further likeminded individuals to come and join us on our journey.On a day to day basis not only will you speak with a broad range of customers, supporting with their queries, but you will also support our dealer network, complete a wide range of administrative tasks and even support our customers with more complex queries including arrears management. .We have a broad range of products including Hire Purchase Personal Contract Plan and Personal Loans and have recently entered the Motorhome market - It's a really diverse role which gives a great variety to your daily routine.Experience isn't essential; if you've the right attitude and are committed to delivering a first class service to our customers, we'll provide you with the training you'll need to excel, not just at the beginning of your career with us; also as you develop and progress. Do you see yourself as? - Highly PC literate- Able to build a rapport with customers- Confident telephone manner- Self-motivated- A problem solver with good attention to detail What we'll do for you We'll pay you a competitive salary with an attractive bonus, plus pension and benefits, and you can start earning the bonus straight after you've completed your training. You'll receive salary increases at each stage of your development within the role. We recognise good performance and are committed to ongoing investment in you and your development. There's a clear career journey and we create opportunities for internal promotion. In fact the majority of our Team Managers have been promoted internally. You'll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team. Our companyBNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we've exciting growth ambitions and you'll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment. So, what are you waiting for? Apply now and join our winning team! Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred)
WE'RE HIRING -WE'RE HIRING -CALLING ALL CUSTOMER HEROES!Are you looking to work for one of the UK's top employers?Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. With over 45 years of expertise, we want to help you to deliver Award Winning Customer Service.About us: BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank with exciting growth ambitions. You'll be joining a dynamic workforce and a lively contact centre with fun, daily incentives for you and/or your team. With priceless opportunities for internal promotion and an investment into your career. Benefits:Competitive salary including an attractive bonusSalary Increments Discounted Drayton Manor ticketsSolihull BID card Private healthcare/pension plansPerks at work (save points to cash in on shopping from shops/supermarkets)Clear career pathway Responsibilities: Speaking with a broad range of customers supporting their queriesRetail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Some queries may range from a simple change of address through to supporting a customer's journey with a finance solution. Hours of work and pay rate: Full time, 5 days per week37.5 hours per week £10.27 per hourContact centre open 08:00 - 20:00 Requirements: Experience isn't essential! If you have the right attitude and are committed to delivering a great service - we'll provide all the training!We welcome applications from school and college leavers over 18 who may be looking for their first role as well as anyone considering a new challenge.Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred) So, what are you waiting for? click apply today and join our award winning team! Equal Opportunities Disclaimer: BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
WE'RE HIRING -WE'RE HIRING -CALLING ALL CUSTOMER HEROES!Are you looking to work for one of the UK's top employers?Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. With over 45 years of expertise, we want to help you to deliver Award Winning Customer Service.About us: BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank with exciting growth ambitions. You'll be joining a dynamic workforce and a lively contact centre with fun, daily incentives for you and/or your team. With priceless opportunities for internal promotion and an investment into your career. Benefits:Competitive salary including an attractive bonusSalary Increments Discounted Drayton Manor ticketsSolihull BID card Private healthcare/pension plansPerks at work (save points to cash in on shopping from shops/supermarkets)Clear career pathway Responsibilities: Speaking with a broad range of customers supporting their queriesRetail and Motor Finance Home improvement solutionsPersonal LoansPremium Financing Credit Card Solutions Some queries may range from a simple change of address through to supporting a customer's journey with a finance solution. Hours of work and pay rate: Full time, 5 days per week37.5 hours per week £10.27 per hourContact centre open 08:00 - 20:00 Requirements: Experience isn't essential! If you have the right attitude and are committed to delivering a great service - we'll provide all the training!We welcome applications from school and college leavers over 18 who may be looking for their first role as well as anyone considering a new challenge.Call Centre: 1 year (Preferred)Customer Service: 1 year (Preferred) So, what are you waiting for? click apply today and join our award winning team! Equal Opportunities Disclaimer: BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
I am currently looking to recruit for a number of customer service executives to join my growing public sector client based in sites across Solihull. Working within the health care sector, my client is very busy and is looking for 2 executives who are able to start immediately within the team, to support with the customer contact side of the business.Responsibilities;- The aim of this role is to provide a high quality communication and correspondence across theorganisation-Supporting with various administration functions including patient registrations, patientdeductions, planned care appointments (call and re-call), patient referrals and prescriptions- Ensuring that all protocols are followed in a timely and accurate manner. Starting immediately - Interviews will be on siteHours - 9am to 4:30pm - Working 5 days a week from the officePay - £9.50p/h + holiday payOn site parking, lovely friendly team and Likely to go to a permanent role This role is moving extremely quickly so APPLY NOW to not miss this opportunity!!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
I am currently looking to recruit for a number of customer service executives to join my growing public sector client based in sites across Solihull. Working within the health care sector, my client is very busy and is looking for 2 executives who are able to start immediately within the team, to support with the customer contact side of the business.Responsibilities;- The aim of this role is to provide a high quality communication and correspondence across theorganisation-Supporting with various administration functions including patient registrations, patientdeductions, planned care appointments (call and re-call), patient referrals and prescriptions- Ensuring that all protocols are followed in a timely and accurate manner. Starting immediately - Interviews will be on siteHours - 9am to 4:30pm - Working 5 days a week from the officePay - £9.50p/h + holiday payOn site parking, lovely friendly team and Likely to go to a permanent role This role is moving extremely quickly so APPLY NOW to not miss this opportunity!!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Covid Marshall - MobileRandstad CPE are looking for a Covid Marshalls to work at COVID 19 testing Units ideally who can drive and travel to mobile test sites assisting the NHS! Your responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrivalUse the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing. Job Details : Must have a DBS Certificate or be happy to apply for one ! Valid Driving LicenceVill travel around 10 miles redius from Birmingham AirportA basic DBS within the last 3 months ( or happy to apply for one )4 Days on 4 Days of !£9.50ph accruing holiday pay or £10.65ph rolled in holiday pay If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Covid Marshall - MobileRandstad CPE are looking for a Covid Marshalls to work at COVID 19 testing Units ideally who can drive and travel to mobile test sites assisting the NHS! Your responsibilities include:Cleaning / SanitisingMeet and greet the general public on arrivalUse the check in system to confirm arrivalGuiding people around siteEnsuring people are socially distancing. Job Details : Must have a DBS Certificate or be happy to apply for one ! Valid Driving LicenceVill travel around 10 miles redius from Birmingham AirportA basic DBS within the last 3 months ( or happy to apply for one )4 Days on 4 Days of !£9.50ph accruing holiday pay or £10.65ph rolled in holiday pay If you are interested in the role please call Randstad office on 07748704727 and ask for Crystal for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you an experienced Customer Care Advisor looking for a new opportunity? Expert in dealing with complaints around deliveries and defects within the logistics/transport industry or similar? Want to work for a company that continues to go from strength to strength?This is an exciting opportunity to join a small, friendly and supportive customer care team. ResponsibilitiesYou'll be front and centre in our team, dealing with clients from a front-line perspective and providing high quality service that meets with our in-house processes.Working directly with clients, you'll manage expectations and workload and seek to achieve exceptionally high levels of client satisfaction and personal productivity.Dealing with customer complaints around deliveries, defects and products Fielding and processing written and phone enquiriesManaging some large client account portfoliosConsistently demonstrating quality teamwork and a positive attitudeUpholding the aim and values of the businessActively contributing to the achievement of team and individual KPIsBecoming an expert in the use of our bespoke systems, service specific knowledge and communication skills through training and personal development programmesAbout You?Experience in a Customer Care role, including complaints handling within the logistics / transport / house building industries or similar The ability to make decisions and judgementsAbility to be approachable, knowledgeable, and helpful when dealing with Customers on the phoneListening skills & empathyExperience of following policies and proceduresTo be an enthusiastic team player with a can-do outlookYou must have excellent self-organisation skills including the ability to multi-task and to prioritiseIT SavvyExceptional communication skills, ability to build rapport with customers. Experience in Social Media complaint resolution is desirable RoleMon - Friday - 9am-5pm / 8am-4pmSalary £23,000 - £25,000 depending on experience 20 days + BH - Keep back 3 days for Christmas (1 week)Parking on-site Permanent opportunity Interviews are taking place, don't miss out, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you an experienced Customer Care Advisor looking for a new opportunity? Expert in dealing with complaints around deliveries and defects within the logistics/transport industry or similar? Want to work for a company that continues to go from strength to strength?This is an exciting opportunity to join a small, friendly and supportive customer care team. ResponsibilitiesYou'll be front and centre in our team, dealing with clients from a front-line perspective and providing high quality service that meets with our in-house processes.Working directly with clients, you'll manage expectations and workload and seek to achieve exceptionally high levels of client satisfaction and personal productivity.Dealing with customer complaints around deliveries, defects and products Fielding and processing written and phone enquiriesManaging some large client account portfoliosConsistently demonstrating quality teamwork and a positive attitudeUpholding the aim and values of the businessActively contributing to the achievement of team and individual KPIsBecoming an expert in the use of our bespoke systems, service specific knowledge and communication skills through training and personal development programmesAbout You?Experience in a Customer Care role, including complaints handling within the logistics / transport / house building industries or similar The ability to make decisions and judgementsAbility to be approachable, knowledgeable, and helpful when dealing with Customers on the phoneListening skills & empathyExperience of following policies and proceduresTo be an enthusiastic team player with a can-do outlookYou must have excellent self-organisation skills including the ability to multi-task and to prioritiseIT SavvyExceptional communication skills, ability to build rapport with customers. Experience in Social Media complaint resolution is desirable RoleMon - Friday - 9am-5pm / 8am-4pmSalary £23,000 - £25,000 depending on experience 20 days + BH - Keep back 3 days for Christmas (1 week)Parking on-site Permanent opportunity Interviews are taking place, don't miss out, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Customer Care Advisor Location: Pendeford As a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting LBG priorities. Job DescriptionEnters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.Works according to an assigned schedule. Role DetailsCustomer Care Advisor - £10.11 p/h35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in house (Mon-Fri 9am-5pm)4 days a week (flexi-mixed) Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Customer Care Advisor Location: Pendeford As a Customer Care Advisor, you will support new and existing customers with their financial & service needs via a range of channels where appropriate, delivering an excellent customer experience. You will ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. You will also act in line with the Group Values, Behaviours and Codes of Responsibility supporting LBG priorities. Job DescriptionEnters data into standard company systems.Interacts courteously to maintain a positive client experience.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.Works according to an assigned schedule. Role DetailsCustomer Care Advisor - £10.11 p/h35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in house (Mon-Fri 9am-5pm)4 days a week (flexi-mixed) Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Customer Adviser - Business BankingLocation - WolverhamptonRate of pay - £10.33 per hourWorking hours:35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks.Length of contract - minimum 6 months with good opportunity to be extendedROLE DESCRIPTION:You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.We ensure that colleagues are equipped to make the right decisions to support our business customers.The role includes:- Working in Account Opening Centre team - Business Banking- Dealing with a mixture of customer in and outbound calls- Processing new business account applicationsSKILLS REQUIRED:- Excellent communication skills- Ability to engage empathetically with customers- Confident using a computer- Team work - looking to help colleagues around them.- Adaptable and able to flex to changes- Navigate around multiple computer systemsWHAT'S IN IT FOR YOU?- Working as part of a diverse workforce that embraces individuality- Being part of a team that helps Britain prosper- Excellent training and on-going support- Competitive rate of pay/pay progression- Potential for extensionRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Customer Adviser - Business BankingLocation - WolverhamptonRate of pay - £10.33 per hourWorking hours:35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks.Length of contract - minimum 6 months with good opportunity to be extendedROLE DESCRIPTION:You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.We ensure that colleagues are equipped to make the right decisions to support our business customers.The role includes:- Working in Account Opening Centre team - Business Banking- Dealing with a mixture of customer in and outbound calls- Processing new business account applicationsSKILLS REQUIRED:- Excellent communication skills- Ability to engage empathetically with customers- Confident using a computer- Team work - looking to help colleagues around them.- Adaptable and able to flex to changes- Navigate around multiple computer systemsWHAT'S IN IT FOR YOU?- Working as part of a diverse workforce that embraces individuality- Being part of a team that helps Britain prosper- Excellent training and on-going support- Competitive rate of pay/pay progression- Potential for extensionRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Are you an experienced Sales Administrator looking for your next opportunity? Do you thrive in a fast-paced, fun and busy environment? If so, this could be the perfect role for you.BenefitsPermanent position£18,000 - £19,000 Salary Parking on-site23 days holiday + BH 09:00 AM - 17:30 PM Job Purpose Responsible for assisting the Internal Account Management team with good service and admin support to all customers.Main duties include:Processing a high volume of customer sales orders.Checking prices and contracts are up to date.Overseeing the completion of back ordersLiaise with customers and suppliers by telephone, fax and e-mailEnsure accurate placement of orders with manufacturers and suppliersReporting monthly sales results to the sales teamSupporting the Internal Account Manager and BDM with general operations to help reach the team's objectives.Taking phone calls from customers.Communicating internally important feedback from customers.Following up Order confirmations and quotationsOrganise Express and container deliveries direct to siteOrganise UK transportation to site where necessaryAcknowledge ongoing status of order to the customerPrepare Sales Order documentation for dispatchPreparing and following up quotationsRequirementsExperience in Sales Order Processing, customer service support and administration Outstanding communication and interpersonal skills, both written and verbal, to motivate and encourage staff, to deal effectively with internal and external contacts ranging from executive to administrative levelsHighly-motivated self-starter, with a positive, professional attitude, strong work ethicCritical attention to detailHigh degree of personal integrity and professional accountabilityProven ability to work in a fast paced environment and under pressure System savvyAble to produce reports Apply for this exciting opportunity today!Interviews are taking place this week. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you an experienced Sales Administrator looking for your next opportunity? Do you thrive in a fast-paced, fun and busy environment? If so, this could be the perfect role for you.BenefitsPermanent position£18,000 - £19,000 Salary Parking on-site23 days holiday + BH 09:00 AM - 17:30 PM Job Purpose Responsible for assisting the Internal Account Management team with good service and admin support to all customers.Main duties include:Processing a high volume of customer sales orders.Checking prices and contracts are up to date.Overseeing the completion of back ordersLiaise with customers and suppliers by telephone, fax and e-mailEnsure accurate placement of orders with manufacturers and suppliersReporting monthly sales results to the sales teamSupporting the Internal Account Manager and BDM with general operations to help reach the team's objectives.Taking phone calls from customers.Communicating internally important feedback from customers.Following up Order confirmations and quotationsOrganise Express and container deliveries direct to siteOrganise UK transportation to site where necessaryAcknowledge ongoing status of order to the customerPrepare Sales Order documentation for dispatchPreparing and following up quotationsRequirementsExperience in Sales Order Processing, customer service support and administration Outstanding communication and interpersonal skills, both written and verbal, to motivate and encourage staff, to deal effectively with internal and external contacts ranging from executive to administrative levelsHighly-motivated self-starter, with a positive, professional attitude, strong work ethicCritical attention to detailHigh degree of personal integrity and professional accountabilityProven ability to work in a fast paced environment and under pressure System savvyAble to produce reports Apply for this exciting opportunity today!Interviews are taking place this week. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Job Description SummarySupport new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our client's vulnerable customers.Job Description▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule.Role Details£10.33 per hour35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in houseRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Job Description SummarySupport new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience. Help Britain and Northern Ireland prosper and ensure customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our client's vulnerable customers.Job Description▪ Enters data into standard company systems.▪ Interacts courteously to maintain a positive client experience.▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.▪ Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.▪ Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.▪ Works according to an assigned schedule.Role Details£10.33 per hour35 hours per weekX6 month contract (likely to be extended or made permanent)Training period - 5 weeks in houseRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
OverviewLocation: Shirley, Solihull - Work RemoteJob Title: Norwegian Speaking Online Customer Support AgentJob Type: Temporary - January, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.50 About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Norway. The role & the responsibilities Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in NorwegianExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
OverviewLocation: Shirley, Solihull - Work RemoteJob Title: Norwegian Speaking Online Customer Support AgentJob Type: Temporary - January, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.50 About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Norway. The role & the responsibilities Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in NorwegianExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.