2 jobs found in Wymondham, Norfolk

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    • wymondham, norfolk
    • temporary
    • £12.72 per hour
    • full-time
    Do you have experience of providing customer service within a call centre or Information Technology environment? Do you have an interested in IT? Do you have knowledge of Microsoft Office? If so, then this could be the job for you!Role:ICT Service Desk Analyst Location:WymondhamRate:£12.72Contract length: 6 Months Main purpose of the roleProvide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.Main activities of the role Provide a single point of contact for all customers of ICTTo undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA'sResponsible for reassigning tickets to 3rd line support teams where appropriate.Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.Install and configure desktop software.Administration of staff ICT accounts in accordance with Information and Security Policy.Contribute to creating Service Desk process maps and assist in keeping documentation up to date following all agreed processes and proceduresProvide high quality technical or system expertise to our customers.Liaise and work with 3rd party suppliersAny other duties that are commensurate within the role and grade as maybe reasonably requested by managementEssential CriteriaDemonstrate competent literacy and analytical skillsProven experience of providing customer service within a call centre or Information Technology environment.Demonstrate a sound working knowledge of Microsoft OfficeProven experience in working within a Microsoft Windows software environmentDemonstrate excellent verbal communication skills with the ability to communicate effectively with staff and officers at all levelsDemonstrate an understanding of ITIL and Service Desk Institute Best PracticeAbility to work outside of normal working hours on a regular basis as part of an ICT on call rotaApply now! And a member of the team will be in touch to discuss next steps.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    Do you have experience of providing customer service within a call centre or Information Technology environment? Do you have an interested in IT? Do you have knowledge of Microsoft Office? If so, then this could be the job for you!Role:ICT Service Desk Analyst Location:WymondhamRate:£12.72Contract length: 6 Months Main purpose of the roleProvide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.Main activities of the role Provide a single point of contact for all customers of ICTTo undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA'sResponsible for reassigning tickets to 3rd line support teams where appropriate.Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.Install and configure desktop software.Administration of staff ICT accounts in accordance with Information and Security Policy.Contribute to creating Service Desk process maps and assist in keeping documentation up to date following all agreed processes and proceduresProvide high quality technical or system expertise to our customers.Liaise and work with 3rd party suppliersAny other duties that are commensurate within the role and grade as maybe reasonably requested by managementEssential CriteriaDemonstrate competent literacy and analytical skillsProven experience of providing customer service within a call centre or Information Technology environment.Demonstrate a sound working knowledge of Microsoft OfficeProven experience in working within a Microsoft Windows software environmentDemonstrate excellent verbal communication skills with the ability to communicate effectively with staff and officers at all levelsDemonstrate an understanding of ITIL and Service Desk Institute Best PracticeAbility to work outside of normal working hours on a regular basis as part of an ICT on call rotaApply now! And a member of the team will be in touch to discuss next steps.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    • wymondham, norfolk
    • temporary
    • £12.72 per hour
    • full-time
    Do you have experience with large data sets? Are you able to consolidate information? Do you have strong excel skills, such as pivot tables and charts? If yes, then this could be the role for you! Role: ResearcherLocation: WymondhamRate: £12.72Contract length: Until March 2022 Main purpose of the role:Aid analysis through conducting research by gathering and evaluating quantitative and qualitative information from a variety of open and closed sources and producing products to assist with directing departmental, organisational, and partner agency activity.Activities would be weighted towards either operational or strategic requirements dependent on which team the individual works on.Key Responsibilities:Collect, collate and evaluate information from a wide range of open and closed information sources at a strategic, tactical or operational level, and for intelligence or performance purposes ∙ Produce and deliver accurate and easy to use intelligence and/or performance reports and products and support analysis across the department (operational and strategic)Research intelligence and/or performance information in relation to problems, patterns, trends and series to support operational and/or strategic intelligence analysis or performance monitoring capabilitiesLiaise with and work in partnership with other organisations, to gather and research information to ensure that intelligence and/or performance products are comprehensive and balanced and to promote collaborative workingCoordinate and respond in a timely manner to nationally required data, for instance from HMICFRS, the Home Office, NPCC and partner agenciesProduce intelligence and/or performance products to inform decision making and direct departmental, organisational and partnership activityMaintain knowledge of the current intelligence and performance products and requirements, both within the department, across the organisation and externallyPrepare and present intelligence and performance data using a variety of techniques, such as charts, maps etc. to support investigations and performance reporting mechanisms as required ∙ Demonstrate appropriate research techniques such as environmental scanning models, collection plans, triangulation of informationEngage with the Data Insight Officer to ensure that SBOS' performance and statutory data requirements are reflected within the data insight strategy and that accurate and robust data is available to extractContribute to, and maintain a catalogue of data requests/submissions to enable easy access to data and replication of methodologies and to assist with responding to queries about submissions ∙ Any other duties that are commensurate with the role and grade as may be requested by management.Apply now! And a member of the team will be in touch to discuss next steps.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    Do you have experience with large data sets? Are you able to consolidate information? Do you have strong excel skills, such as pivot tables and charts? If yes, then this could be the role for you! Role: ResearcherLocation: WymondhamRate: £12.72Contract length: Until March 2022 Main purpose of the role:Aid analysis through conducting research by gathering and evaluating quantitative and qualitative information from a variety of open and closed sources and producing products to assist with directing departmental, organisational, and partner agency activity.Activities would be weighted towards either operational or strategic requirements dependent on which team the individual works on.Key Responsibilities:Collect, collate and evaluate information from a wide range of open and closed information sources at a strategic, tactical or operational level, and for intelligence or performance purposes ∙ Produce and deliver accurate and easy to use intelligence and/or performance reports and products and support analysis across the department (operational and strategic)Research intelligence and/or performance information in relation to problems, patterns, trends and series to support operational and/or strategic intelligence analysis or performance monitoring capabilitiesLiaise with and work in partnership with other organisations, to gather and research information to ensure that intelligence and/or performance products are comprehensive and balanced and to promote collaborative workingCoordinate and respond in a timely manner to nationally required data, for instance from HMICFRS, the Home Office, NPCC and partner agenciesProduce intelligence and/or performance products to inform decision making and direct departmental, organisational and partnership activityMaintain knowledge of the current intelligence and performance products and requirements, both within the department, across the organisation and externallyPrepare and present intelligence and performance data using a variety of techniques, such as charts, maps etc. to support investigations and performance reporting mechanisms as required ∙ Demonstrate appropriate research techniques such as environmental scanning models, collection plans, triangulation of informationEngage with the Data Insight Officer to ensure that SBOS' performance and statutory data requirements are reflected within the data insight strategy and that accurate and robust data is available to extractContribute to, and maintain a catalogue of data requests/submissions to enable easy access to data and replication of methodologies and to assist with responding to queries about submissions ∙ Any other duties that are commensurate with the role and grade as may be requested by management.Apply now! And a member of the team will be in touch to discuss next steps.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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