sales administrator in birmingham

job type
£ 20,000 per year
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job details

birmingham, west midlands
job category
customer services
job type
working hours
£ 20,000 per year
reference number

job description

Experienced in Sales Support or Customer Service Administration? Do you thrive in a fast-paced, fun and busy environment? Want to work alongside a small, friendly and supportive team? Get in touch today!


* £20,000 - £23,000 (+ annual bonus)
* 15 minutes walk from City Centre (towards Aston & JQ)
* 20 days hol + BH (Christmas shutdown)
* Parking on-site
* Mon - Fri 09:00 AM - 17:00 PM

Main Responsibilities:

* Sales order processing
* Provide end to end sales support
* Handling customer queries (mainly via email)
* Follow up customer quotations
* Follow up for payments and customer confirmations
* Maintain and develop the existing customer database
* Liaising with external departments and suppliers in UK and Europe to ensure goods are shipped to deadline
* Coordination of shipments and deliveries
* Handling and responding promptly to customer enquiries via inbound calls and emails
* Accurately process customer orders and action amendments accordingly
* Provide updates to customers regarding progress of orders, any production, delivery, credit or other issues affecting the order
* Resolve and process required paperwork relating to any invoice, delivery or other queries raised by customers
* Provide admin support to field sales representatives with occasional attendance at tradeshows as required
* Attend training and to develop relevant knowledge and skills

What you will need?

* Two years sales administration/ sales support/ customer service administration experience is essential or experience within a similar position
* Must have sales order processing experience
* Excellent attention to detail with accurate data entry skills are essential
* Strong communication and rapport building skills
* Ability and confidence to handle conflict and resolve problems arising to ensure delivery deadlines are met
* Knowledge and work experience with a ERP/ CRM system would be advatnegous
* Excellent standard of English both written and spoken and Maths

Interviews are taking place next week, apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.