senior customer service advisor - moment banking in cambridge

posted
job type
permanent
salary
£ 19,665 per year
apply now

job details

posted
location
cambridge, cambridgeshire
job category
customer services
job type
permanent
salary
£ 19,665 per year
reference number
MJ61204
apply now

job description

Are you a customer orientated individual who strives to provide exceptional customer service and always looks to better the customer's experience. As a Senior Customer Service Advisor, you'll enjoy lifestyle flexibility, intensive training and constant development. We'll also provide you with an understanding of what the bank can offer our customers and how to exceed expectations.

Working pattern: 35 hours per week, covering various shifts between Monday to Saturday

As a Senior Customer Service Advisor, your main responsibilities will involve:
* Acting as a mentor, providing guidance and support to more junior members in the team when required
* Delivering innovative tailored solutions and excellent service by listening to our customers and working together to agree on a way forward
* Proactively identifying and resolving any problems, using your initiative to exceed customer expectations
* Meeting colleagues from across the business on a regular basis, learning from their expertise and sharing your own experiences to develop both personally and professionally
* Taking an active interest in activities within the local community, by getting to know your customers and looking to participate in events by being the "voice" of Barclays Bank

As a Senior Customer Service Advisor, your skills and qualifications will include:
* Proven experience in using your interpersonal skills to relate to others and provide a solution
* Excellent communication and influencing skills
* A genuine passion for constantly providing great experiences
* The ability to make authoritative banking decisions that always put our customers first
* Experience in creative problem solving, and the confidence to take the initiative to permanently resolve potential issues

The clients customers want to talk to Advisors who genuinely understand their lives and finances. That's why our kind of people are people like our customers. People like you, who want to help others move forward in their lives.
If you have natural empathy and a genuinely helpful personality, this could be the perfect job for you - whether you already have banking experience or if you're new to our sector.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

communication,initiation,problem solving

responsibilities

not applicable