senior customer service advisor in sunderland

job type
£ 19,000 per year
apply now

job details

sunderland, tyne and wear
job category
customer services
job type
£ 19,000 per year
reference number
Barclay P
0207 400 6010
apply now

job description

Do you enjoy solving problems and taking initiative? Do you prioritise customer experience? Do you want the chance to grow and develop in one of the UK's leading banks? If the answer to these questions is yes, then keep reading and apply now!

One of the UK's leading banks is looking for a range of Senior Customer Service Advisers in their Doxford Park area of Sunderland.

As a Senior Customer Service Advisor your main responsibilities will involve:

* Demonstrating a strong level of knowledge and understanding of our digital products, enabling you to proactively educate your customers to have confidence in using alternative channels of their choice.
* Keeping your knowledge of our products and services up to date, and knowing where to find information about them to ensure you deliver the most appropriate outcome for the customer
* Delighting the customer by offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built.
* Collaborate with specialist colleagues (e.g. Home Solutions, Premier) to ensure a smooth end-to-end customer journey, breaking down barriers across segments in order to keep the customer at the heart of what we do

To be suitable for this role you must meet the following requirements:

* Live a commutable distance from Doxford Park area of Sunderland
* Have a great attention to detail and good organisational skills
* Possess a positive approach to customer service and creative problem solving

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.


problem solving


NVQ Certificate/Diploma in Customer Service


Dealing with customer queries and concerns and showing enthusiasm towards first-class customer service

educational requirements

secondry school