soft services manager in london

job type
£ 35,000 per year
apply now

job details

london, greater london
job category
construction & property
job type
£ 35,000 per year
reference number
Soft Services
0203 680 0620
apply now

job description

Facilities Soft Services Manager- Central London- Up to 40k- Perm

My client, a leading Facilities and Maintenance provider are currently recruiting for an experienced Soft Services Manager to join their busy team based in Central London
You will be responsible for leading, managing and Motivating a team of domestic, catering and security supervisors, who have a range of responsibilities including; the management of kitchens, communal areas, and the restaurant areas. The ideal candidate will have a minimum of 5 years experience working as a Soft Services and Facilities Manager and have an understanding of delivering soft services facilities management inc within the further education sector.

Main Duties

* Direct Management of the soft services team across the portfolio
* Managing operational procedures and processes and continuously review them to ensure best practice at all times
* Dealing with site budgets
* Recruitment of Internal Staff
* Overseeing incident management
* Provide effective leadership to ensure the development and encouragement of all operational staff to meet both business and personal objectives
* Ensure high levels of customer service and operational standards are maintained at all times
* Ensure that all operational activities comply with relevant legislation such as the Health and Safety act
* Undertake performance reviews with direct reports and arrange any training or development required
* Ensure new employees have full inductions in line with company policies and procedures
* Oversee the management of the team schedules to ensure effective management levels cover at all times
* Deal with any disciplinary or grievance issues are investigated thoroughly and procedures followed in liaison with the HR team- Manage Abscences etc
* Investigate and provide all documented support to accident and insurance investigations
* Regular liaison with the security sub-contractor acting as a conduit for any issues.
* Assist with the production of accurate monthly client reports and internal reports as required

Key Skills and Qualifications:

* Member of BIFM, IOSH Managing Safely or equivalent
* Excellent motivational and people management skills
* True leadership skills necessary to achieve ambitious targets
* Good all-round understanding of delivering a similar soft service contracts
* Experience of operating within either the education sectors
* Experienced at managing, influencing and operating within a multi-client / contract environment
* Have a track record and ability to effectively manage a P&L and deliver against business targets
* Financially aware with strong commercial focus applied within a large organisation
* Have the ability to develop and implement service delivery in line with strategic business objectives
* Good presentation skills with previous experience of presenting to client senior management teams and operation contract staff

This position offers 25 days holiday plus Bank Holidays and an excellent Pension Scheme

My client is looking to conduct interviews ASAP

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.