spanish speaking customer service administrator in newport

job type
£ 22,500 per year
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job details

newport, wales
job category
secretarial & admin
job type
working hours
£ 22,500 per year
reference number
029 2087 7515

job description

An exciting opportunity has arisen within a multilingual Company based in Newport for a Spanish speaking Customer Service Administrator

* Competitive Salary of £22,500
* Pension
* 33 days holidays
* Progression and career development
* Free parking

The role

* Providing appropriate and timely telephone assistance to customers in the operation and calibration of, as well as the solution of problems with, products, including arranging the repair or replacement of equipment.
* Working closely with other company members to ensure the highest quality of support for customers.
* Managing the speedy return of faulty equipment and the provision of good-quality fault reports to the Repair team.
* Processing repair and customer-damage reports, quotations and invoices.
* Handling orders for accessories and consumables.
* Liaison with customers to set-up or renew support services contracts.
* Operation of IT customer database.
* Completion of periodic customer surveys.
* Translation of product and service-related documentation and approval of customised equipment for European customers.
* Prepare call reports for internal and external customers

Essential Skills required:

* Fluent in Spanish
* Customer Service and Administration experience
* Confident to speak with clients in Spanish on a daily basis
* Able to make conversation and build rapport with clients
* Excellent communication skills both written and verbal
* Outgoing and friendly personality

Desirable skills:

* Speak fluent Italian/ other languages but not essential

If this role sounds ideal for you, please send your CV immediately or for further information, please contact Natalie at the Cardiff branch of Randstad 02920 877516

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.