team manager - account management team in city of london

posted
job type
permanent
salary
£ 40,000 per year
apply now

job details

posted
location
city of london, london
job category
customer services
job type
permanent
working hours
Full-Time
salary
£ 40,000 per year
reference number
ALT12318
phone
0207 786 8039
apply now

job description

EMEA Team Manager - Account Management Team (University Degree Required to apply)
Industry - (Marketing solutions into the Financial Sector)


Are you a motivated and experienced leader with 2-3 years of people management experience? Do you have a background in Account Management, Sales or Client Service within the financial or other corporate sectors - or marketing, and want to find a new role focused on the client experience & client project management within a creative space? This could be the ideal opportunity for you!

We are looking for a Manager to lead the EMEA Account Management Team of 8 people, based in Central London. The company is a global leader in bespoke marketing material and design solutions for the financial sector world wide. The ideal candidate will be motivated by a high basic salary and by working within a project & client service focused account management team. The role is NOT about driving sales ( this managed by another division) , but rather about ensuring the Account Management team have the right training and tools to ensure client projects are completed from beginning to end to a very high standard of service! This role is hands on and will require leadership by example and pitching in with the team.

This opportunity is perfect for someone who loves client relationships & team management, but who would rather focus on projects and execution rather than sales.

*Please only apply if you have prior experience in managing a team*

Benefits:

Salary £40-45K + Team Bonus Plan
Company Pension Scheme
Phone Allowance
Free Gym
Central London location
Career progression opportunities
Company outings/ team building events


Core Responsibilities:

-Support growth of team with a focus on engagement
-Serve as point of escalation in addressing and resolving client issues
-Act as a key support/resource to help answer any questions related to the AM process to include art (design), production, shipping, vendor relations
-Be flexible in approach to role and task completion when applicable 'step in' or 'step up' to other roles/positions that may need support
-Identifying problems and collaborate with others to propose solutions in an effort to solve them
-Develop and maintain effective relationships with clients, vendors, and team members
-Coordinate coverage with/for team members when appropriate
-Communicate effectively and collaboratively with team leader at Altrum Canada and SE team leader on key support functions including; art update, production support, staff scheduling, and other appropriate updates
-Plan and complete delegated tasks to a high standard delivering work to agreed times
-Focus on growing team metrics- closing ratio, sales, CGP, NPS, Engagement Survey
-Coaching
-Through delivery of daily tasks and decisions demonstrate commitment to our values
-Coordinate training for new employees and serve as a mentor ensuring continuing growth and development
-Understand the need for flexibility and strong team leadership when communicating and implementing change
-Promote continuous improvement with team members through the Lean Board and other Lean tools
-Setup training modules addressing areas of improvement for general team and individual account managers
-Demonstrate drive, determination, enthusiasm and an ability to work effectively as a team leader
-Report poor behavior right away to be addressed appropriately by Director
-Conduct weekly or lean meetings with team as appropriate

Experience + Skills:

-Degree education with Masters desirable
-5-7 years of B2B business experience- Operational, Management, Account Management- Financial Industry experience a plus but not essential
-2-3 years of business experience leading a team- understanding of how to build a winning mentality
-Team player who has an passion to support colleagues and encourage development
-People person able to motivate colleagues to strive for a common goal
-Excellent communication, listening and influencing skills
-Passion for delivering exceptional customer service
-Good understanding of team engagement and how to increase it
-Excellent social skills with pleasant personality and professional appearance
-Able to innovate and deal with change management, experience of lean a plus.
-Excellent command of English both written and spoken, with the ability to interact smoothly, and handle multiple tasks simultaneously- -----Fluency in another language beneficial
-Ability to deal with tight deadlines, attention to detail, and strong organizational skills.
-Proficiency in Microsoft Office


Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.

skills

customer care,detail oriented,diplomacy,empathy,friendliness,increase customer retention,listening,people oriented,persuasion,problem analysis,problem solving,sales,presentable,time management,verbal communication,written communications

educational requirements

university