1 job found in alaska

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    • north pole, alaska
    • temp to perm
    • US$21.00 - US$25.00, per hour, $21 - 25 per hour
    • 8am to 4pm
    job summary:5+years' experience IT Helpdesk / Desktop SupportA+ Certified, MCDST Certified, or MCP Certified, MCSE CertifiedStrong customer service and communication skillsIn-depth knowledge of Windows Desktop Operating Systems (in particular, Windows 7 & Windows 10)& Microsoft Office 365Familiar with a wide range of peripherals, including tablets, smartphones, printers, and scannersAbility to maintain vigilance on security and confidential issues while adhering to PCI requirements location: North Pole, Alaskajob type: Contractsalary: $21 - 25 per hourwork hours: 8am to 4pmeducation: Bachelors responsibilities:Summary of Duties: Act as an assistant to the IT Manager and initial contact for technical support requests by phone, email, and in person. Document, track, and monitor problems to ensure a timely resolution. Maintain issue ticketing system and IT documentation & Knowledge Base. Install, maintain, and support user hardware, software, networks, printers, and phones. Resolve technical issues, identify and document persistent problems. Ensure a positive user experience through timely and professional service. Core Responsibilities: - Deliver exceptional service as the face of IT Support & initial point of contact for Pure Financial IT Help Desk - Assistant to the IT Manager and coordinating with external IT group to manage high-level server maintenance, backup solutions, & IT Projects - In-Charge of Help Desk Management & responsible for handling voice and online communication of incident and systemrequests - Perform initial diagnosis and incident resolution where possible, along with resolution follow-up with endusers - Troubleshoot and resolve simple to complex incidents associated with firm-standard end-user applications, including but not limited to software, hardware, desktop computing, mobile technologies, password assistance, internet, network & remote connectivity, new hire setup, telecom & printer related incidents, etc. - Setup & Maintain Hardware: Printers, Scanners, Peripherals, Asset Management, Vendor Services - Manual installation of software upgrades and patches where automated deployment tools are insufficient - May participate in IT projects such as office relocation and expansion, server and networking infrastructure upgrades qualifications:Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors skills: Desktop SupportHelpdeskwindowsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
    job summary:5+years' experience IT Helpdesk / Desktop SupportA+ Certified, MCDST Certified, or MCP Certified, MCSE CertifiedStrong customer service and communication skillsIn-depth knowledge of Windows Desktop Operating Systems (in particular, Windows 7 & Windows 10)& Microsoft Office 365Familiar with a wide range of peripherals, including tablets, smartphones, printers, and scannersAbility to maintain vigilance on security and confidential issues while adhering to PCI requirements location: North Pole, Alaskajob type: Contractsalary: $21 - 25 per hourwork hours: 8am to 4pmeducation: Bachelors responsibilities:Summary of Duties: Act as an assistant to the IT Manager and initial contact for technical support requests by phone, email, and in person. Document, track, and monitor problems to ensure a timely resolution. Maintain issue ticketing system and IT documentation & Knowledge Base. Install, maintain, and support user hardware, software, networks, printers, and phones. Resolve technical issues, identify and document persistent problems. Ensure a positive user experience through timely and professional service. Core Responsibilities: - Deliver exceptional service as the face of IT Support & initial point of contact for Pure Financial IT Help Desk - Assistant to the IT Manager and coordinating with external IT group to manage high-level server maintenance, backup solutions, & IT Projects - In-Charge of Help Desk Management & responsible for handling voice and online communication of incident and systemrequests - Perform initial diagnosis and incident resolution where possible, along with resolution follow-up with endusers - Troubleshoot and resolve simple to complex incidents associated with firm-standard end-user applications, including but not limited to software, hardware, desktop computing, mobile technologies, password assistance, internet, network & remote connectivity, new hire setup, telecom & printer related incidents, etc. - Setup & Maintain Hardware: Printers, Scanners, Peripherals, Asset Management, Vendor Services - Manual installation of software upgrades and patches where automated deployment tools are insufficient - May participate in IT projects such as office relocation and expansion, server and networking infrastructure upgrades qualifications:Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors skills: Desktop SupportHelpdeskwindowsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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