call center associate in plymouth meeting

posted
job type
temporary
salary
US$ 15.40 per hour
apply now

job details

posted
location
plymouth meeting, pennsylvania
job category
Administrative & Support Services
job type
temporary
salary
US$ 15.40 per hour
reference number
S_658800
phone
610-975-9244
apply now

job description

Plymouth Meeting, PA
Are you looking to gain more experience or transition into a customer service role? Do you describe
yourself as a fast learner who enjoys helping others and wants to gain experience in a call center
environment? We're looking for you!!
We have an opportunity in the Plymouth Meeting, PA area that offers a 4-week classroom and on-the-
job training, a gym onsite with free classes, free coffee, and great networking opportunities! This is a full
time career opportunity with a company who appreciates their employees and plans fun events and
room for growth! If this is an opportunity you're interested in learning more about, please send your
resume and 2 professional references to Catie Pierce at catie.pierce@randstadusa.com.
Location: Plymouth Meeting, PA
Type: Career
Hours: Monday - Friday (1 st and 2 nd shift opportunities available)
Position: Benefits Specialist
Pay: $15.40/hour
Accessible by public transportation

Responsibilities:
Responsibilities:
- Answer inbound calls pertaining to benefit inquiries, create cases, escalate the case if necessary, and
follow up with customers when information is received.
- Provide objective information to members regarding open enrollment, status changes, and new hire
benefit information. This also includes comparing benefit options during enrollment periods.
- Maintain an firm understand of benefit plans (medical, dental, vision, pharmacy, life, short and long
term disability, and similar benefits) in addition to marketplace/exchange plans, COBRA, and Medicare
plans
- Ensure that all calls are in compliance with strict procedures, policies, and quality standards
- Ensure the utmost professionalism, customer service, and confidentiality with each customer in
accordance with company and legal policies such as HIPPA, COBRA, Affordable Care Act, and similar
legislation
- Follow each case's status until it is resolved and close the case in the system
- Escalate, prioritize, and research all cases as needed
- Document all calls to track inquiries and information given

Working hours: 8:00 AM - 5:00 PM

Skills:
Qualifications:
- Minimum of 1 year experience in a customer service related role (retail or corporate)
- High School Diploma or GED required
- Exceptional spelling, grammar, phone etiquette, and documentation skill sets
- Effective oral and written communication
- Proficient in MS Office
- Ability to speak both English and Spanish is a plus, but not required

Qualifications:
Qualified applicants please reply directly to this ad and send your resume in a WORD document to brittany.robinson@randstadusa.com

Your information will be reviewed by a recruiter; however, due to the large volume of resumes we receive, we are not able to respond directly to all applicants. Your resume submission is confidential and your materials will not be presented to a client without your specific consent. For a complete listing of our job openings, please visit us at www.randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

skills

Qualifications: - Minimum of 1 year experience in a customer service related role (retail or corporate) - High School Diploma or GED required - Exceptional spelling, grammar, phone etiquette, and documentation skill sets - Effective oral and written communication - Proficient in MS Office - Ability to speak both English and Spanish is a plus, but not required

qualification

Qualified applicants please reply directly to this ad and send your resume in a WORD document to brittany.robinson@randstadusa.com Your information will be reviewed by a recruiter; however, due to the large volume of resumes we receive, we are not able to respond directly to all applicants. Your resume submission is confidential and your materials will not be presented to a client without your specific consent. For a complete listing of our job openings, please visit us at www.randstadusa.com

responsibilities

Responsibilities: - Answer inbound calls pertaining to benefit inquiries, create cases, escalate the case if necessary, and follow up with customers when information is received. - Provide objective information to members regarding open enrollment, status changes, and new hire benefit information. This also includes comparing benefit options during enrollment periods. - Maintain an firm understand of benefit plans (medical, dental, vision, pharmacy, life, short and long term disability, and similar benefits) in addition to marketplace/exchange plans, COBRA, and Medicare plans - Ensure that all calls are in compliance with strict procedures, policies, and quality standards - Ensure the utmost professionalism, customer service, and confidentiality with each customer in accordance with company and legal policies such as HIPPA, COBRA, Affordable Care Act, and similar legislation - Follow each case's status until it is resolved and close the case in the system - Escalate, prioritize, and research all cases as needed - Document all calls to track inquiries and information given

educational requirements

Bachelors