credit collections associate in minneapolis

posted
job type
contract
salary
US$ 15 per hour
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job details

posted
location
minneapolis, minnesota
job category
Banking
job type
contract
working hours
8 to 5
salary
US$ 15 per hour
experience
1 Years
reference number
468315
phone
913.954.5220

job description

job summary:
  • This is a contract role expected to last 6 months

Summary:

  • Provide collections support in a call center environment for assigned market segment in Credit/Collections Department. Monitor accounts and contact customers and sales reps in order to reduce and maintain departmental standards for DDSO, % past due and bad debt expense according to company policy/procedures and state specific laws. Facilitate payments in order to enhance cash flow. Complete other duties as assigned.
 
location: Minneapolis, Minnesota
job type: Contract
salary: $15 - 18 per hour
work hours: 8 to 5
education: High School
experience: 1 Years
 
responsibilities:
  • Make and receive calls in a call center environment with a primary focus on outbound calls while maintaining department standards for contact management.
  • Audit assigned aging reports/portfolio(s) to identify delinquent accounts and initiate appropriate collection activity, providing a proactive approach to collecting past due receivables.
  • Participate in weekly aging and past due spreadsheet reviews.
  • Coordinate with others, including field personnel in developing collection plans and resolving other issues using assigned system tool(s) to monitor and record all conversations and related collection efforts.
  • Send Dunning discharge letters and related account notices. Contact delinquent account customers via email, letter, phone, and/or certified mail.
  • Administer credit hold process to regulate and/or restrict shipment of product to accounts based on payment performance.
  • Make recommendations for accounts to be placed with loss mitigation and/or legal.
  • Initiate write-off requests as necessary, obtaining necessary approvals and update system information.
  • Perform miscellaneous collection functions including payment processing, research/issue follow up, etc...
  • Identify and participate in departmental process improvement efforts.
  • Identify, report and/or test resolution of production system corrections and/or enhancements.
 
qualifications:
  • Minimum 2 years collections or related experience such as customer service or financial analysis. 3-5 years previous Collection and/or AR experience preferred.
  • Experience with field personnel highly desired.
  • Excellent written / verbal communications.
  • Organizational / time mgmt skills.
  • Working knowledge and current use of Microsoft Excel, Word and Outlook Strong problem solving skills in addition to detail focus.
  • Flexible, open to demand of industry changes and business decisions.
  • Negotiation / assertiveness skills.
 
skills: Credit & Collections

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

skills

Credit & Collections

qualification

  • Minimum 2 years collections or related experience such as customer service or financial analysis. 3-5 years previous Collection and/or AR experience preferred.
  • Experience with field personnel highly desired. 
  • Excellent written / verbal communications.
  • Organizational / time mgmt skills.
  • Working knowledge and current use of Microsoft Excel, Word and Outlook Strong problem solving skills in addition to detail focus.
  • Flexible, open to demand of industry changes and business decisions.
  • Negotiation / assertiveness skills.

responsibilities

  • Make and receive calls in a call center environment with a primary focus on outbound calls while maintaining department standards for contact management.
  • Audit assigned aging reports/portfolio(s) to identify delinquent accounts and initiate appropriate collection activity, providing a proactive approach to collecting past due receivables. 
  • Participate in weekly aging and past due spreadsheet reviews.
  • Coordinate with others, including field personnel in developing collection plans and resolving other issues using assigned system tool(s) to monitor and record all conversations and related collection efforts.
  • Send Dunning discharge letters and related account notices. Contact delinquent account customers via email, letter, phone, and/or certified mail.
  • Administer credit hold process to regulate and/or restrict shipment of product to accounts based on payment performance.
  • Make recommendations for accounts to be placed with loss mitigation and/or legal.
  • Initiate write-off requests as necessary, obtaining necessary approvals and update system information.
  • Perform miscellaneous collection functions including payment processing, research/issue follow up, etc…
  • Identify and participate in departmental process improvement efforts.
  • Identify, report and/or test resolution of production system corrections and/or enhancements.

educational requirements

High School