customer service entry level in des moines

posted
job type
temp to perm
salary
US$ 10 per hour
apply now

job details

posted
location
des moines, iowa
job category
Administrative & Support Services
job type
temp to perm
salary
US$ 10 per hour
reference number
S_658969
phone
515-225-7991
apply now

job description

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, and other queries.

Responsibilities:
Resolve customer complaints via phone.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist customers in solving problems
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Act as the company gatekeeper.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.

Working hours: 9:00 AM - 6:00 PM/ shifts may vary

Skills:
Attentiveness
Ability to handle high volume calls
Problem solving skills
Basic computer skills
Communicates clearly

Qualifications:
Previous customer service experience
Call center and/or data entry experience is a plus

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

skills

Attentiveness Ability to handle high volume calls Problem solving skills Basic computer skills Communicates clearly

qualification

Previous customer service experience Call center and/or data entry experience is a plus

responsibilities

Resolve customer complaints via phone. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist customers in solving problems Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Act as the company gatekeeper. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records.

educational requirements

High School