customer service representative in folsom

posted
job type
temporary
salary
US$ 12 per hour
apply now

job details

posted
location
folsom, california
job category
Administrative & Support Services
job type
temporary
salary
US$ 12 per hour
reference number
S_662485
apply now

job description

For immediate consideration please send your resume to Jasmine.King@randstadusa.com

Pay Rate: $12.00 - $12.50
Duration: Through the end of the year

Responsibilities:
-Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees (or acting on their behalf)
-Track and document all inquiries using applicable systems
-Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children
-Complete associated tasks according to the established guidelines
-Meet Quality Assurance (QA) and other key performance metrics
-Facilitate the fulfillment of caller requests for materials via mail, email, or download

Working hours: 7:00 AM - 4:00 PM

Skills:
-Transfer/refer consumers to appropriate entities
-Escalate calls or issues to the appropriate designated staff for resolution as needed
-Facilitate translation services for nonEnglish speaking callers
-Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.

Qualifications:
-Bilingual preferred but not required
-Previous customer service experience required (call center exp preferred)
-Communication skills with an empathetic, service minded personality
-Solid computer skills
-Reliable, Dependable to work scheduled shift consistently
-High School Diploma or GED required

For immediate consideration please send your resume to Jasmine.King@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

skills

-Transfer/refer consumers to appropriate entities -Escalate calls or issues to the appropriate designated staff for resolution as needed -Facilitate translation services for nonEnglish speaking callers -Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.

qualification

-Bilingual preferred but not required -Previous customer service experience required (call center exp preferred) -Communication skills with an empathetic, service minded personality -Solid computer skills -Reliable, Dependable to work scheduled shift consistently -High School Diploma or GED required For immediate consideration please send your resume to Jasmine.King@randstadusa.com

responsibilities

-Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees (or acting on their behalf) -Track and document all inquiries using applicable systems -Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children -Complete associated tasks according to the established guidelines -Meet Quality Assurance (QA) and other key performance metrics -Facilitate the fulfillment of caller requests for materials via mail, email, or download

educational requirements

High School