healthcare csr in monterey park

posted
job type
temp to perm
salary
US$ 15.32 per year
apply now

job details

posted
location
monterey park, california
job category
Administrative & Support Services
job type
temp to perm
salary
US$ 15.32 per year
reference number
S_661441
phone
972-764-2323
apply now

job description

Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Answers incoming calls and written requests for information from members or providers promptly and accurately. Composes routine and non-routine correspondence to answer member inquiries that require a written response. Coordinates with other departments to ensure timely and appropriate responses. Expedites and resolves complex issues and makes claim adjustments. Educates others on the client product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.

Responsibilities:
Handle customer inquiries in call center environment

Working hours: 9:30 AM - 6:00 PM

Skills:
.

Qualifications:
Previous experience in call center environment within the healthcare industry

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skills

.

qualification

Previous experience in call center environment within the healthcare industry

responsibilities

Handle customer inquiries in call center environment

educational requirements

High School