As a Talent Delivery Manager you will lead a team of Candidate Schedulers and Screeners in support of one of our top RPO clients. You will implement strategies necessary to meet the client's current and forecasted needs. You will monitor and assist account staff in a matrix based environment to ensure that the client's requirements are met, and develop and maintain a positive working relationship with the client.
As a partnership leader you will develop and implement strategies to continue to capture market share. You will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.
The Talent Delivery Manager must be detail oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills.
Basic qualifications include:Bachelor's Degree or 2 years of equivalent work experience required1+ years of experience demonstrating strong organizational and presentation skills1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities1+ years of demonstrated experience with performance review processDocumented support from direct manager and meets Internal Mobility criteria. This and more information about Career Development at RSR - RPO can be found on our OpCo page on Randstad Connect.
Preferred qualifications include:2+ years of management experience in a call center, retail, or customer service environment preferredRecruiting or staffing experience preferredPHR, SPHR, PMI or similar disciplines preferredAbility to rely on experience and judgment to plan and accomplish goalsExperience in resolving conflicts and gaining cooperation among peers, staff and clientExperience in researching complex issues and developing recommended actionsManagement skills based on several years of experience preferably in a matrix based environmentAbility to build strong, effective relationships as a leader, team member, and Randstad resourceAbility to provide excellent customer service to both internal and external customersStrong business acumen, hardworking, high integrity and a strong desire to succeedEffective interpersonal and written communication skillsSuperior consulting, leadership, management, interpersonal and mentoring skillsCapable of working independently in a self-directed capacity, as well as in a team environment
Documented support from direct manager and meets Internal Mobility criteria. This and more information about Career Development at RSR - RPO can be found on our OpCo page on Randstad Connect.
Equal Opportunity Employer: Minorities/Women/Veterans/Disabled
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.