1 year renewal contract
located in MacPherson
Great exposure
About the company
Our client is a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors. You will be provided with on going training and support to ensure you have the expertise and skills to undertake the role.
This customer service admin position will require a highly motivated, energetic and resourceful person who has a willingness to learn. This will be a varied role where you will learn all aspects of full spectrum of Administration and office management duties.
About the role
- Interacting with customers, providing information in answer to inquiries about:
Services and completion, assistance for service and tools rentals/calibration.
- Taking service inquiry calls from customers or clients and dispatching the suitable customer service engineer/associate to address the site services.
- Receiving and processing orders, providing information concerning changes, pricing in service, preparing the pre-invoices upon completions of services based on the quotations and actual time sheets, preparing the shipping documents required for the dispatch of materials to the customer.
- Follow-up complaints concerning services or billing rendered.
- Coordinating customers’ service requirements with other appropriate departments, sub-contractors for the resource management as necessary to ensure effective customer service.
- Follow-up of the invoice’s status with commercial group and with customers.
- Follow-up of the payments schedules to the subcontractors pertaining to the site services and clearing the payment in time.
- Update the HSSE and OSHA’S requirements and check the risk analysis (RA) records are completed before the start of the site commissioning.
- Record the monthly man hours/OT hours & claims.
Skills and experience
- Calmness under pressure and maintain records in timely and accurate mode.
- Good decision-making, communication, and computer skills.
- Ability to encourage and motivate people with responsible attitude.
- Interest in helping and working with customers.
- Should have sound practical judgment of priorities.
- Familiar with Microsoft office is a must.
- A level or Diploma education from an accredited institution.
- 2-5 years’ experience in customer service activities or in planning and scheduling of projects.
To apply online, please click on the appropriate link.
EA: 94C3609 / R1110392
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