summary

hong kong
randstad hong kong
contract
full-time

job category
information technology

job details

about the company.

Leading EMEA Luxury Fashion House

about the job. ...

Provide help desk support and troubleshoot application problems for retail users.
Conduct frontline diagnostics to identify the root cause of technical issues.
Offer recommendations and implement solutions to enhance PC and network performance.
Reinstall software systems as needed or for new installations of PC hardware, software, or services.
Maintain an updated problem and change log for each network at user sites.
Perform periodic virus-checking services to ensure network security.
Assist with PC workstation relocation services and provide technical support for PC, notebook, and monitor installation and configuration.
Provide hardware and software technical support, including inventory management and documentation.

skills & experiences required.

Minimum of 2 years of experience in help desk support (preferably within the retail industry)
Strong troubleshooting and problem-solving skills.
Knowledge of PC and network performance optimization techniques.
Familiarity with software reinstallation procedures and hardware/software installation.
Ability to maintain accurate problem and change logs.
Proficiency in PC, notebook, and monitor installation and configuration.
Strong technical support skills, including hardware and software inventory management and documentation.

If you're interested in this exciting opportunity please don’t delay and click 'APPLY NOW' or for more information, reach out to Russell Regalado on russell.regalado@randstad.com.hk

about the company.

Leading EMEA Luxury Fashion House

about the job.

Provide help desk support and troubleshoot application problems for retail users.
Conduct frontline diagnostics to identify the root cause of technical issues.
Offer recommendations and implement solutions to enhance PC and network performance.
Reinstall software systems as needed or for new installations of PC hardware, software, or services.
Maintain an updated problem and change log for each network at user sites.
Perform periodic virus-checking services to ensure network security.
Assist with PC workstation relocation services and provide technical support for PC, notebook, and monitor installation and configuration.
Provide hardware and software technical support, including inventory management and documentation.

skills & experiences required. ...

Minimum of 2 years of experience in help desk support (preferably within the retail industry)
Strong troubleshooting and problem-solving skills.
Knowledge of PC and network performance optimization techniques.
Familiarity with software reinstallation procedures and hardware/software installation.
Ability to maintain accurate problem and change logs.
Proficiency in PC, notebook, and monitor installation and configuration.
Strong technical support skills, including hardware and software inventory management and documentation.

If you're interested in this exciting opportunity please don’t delay and click 'APPLY NOW' or for more information, reach out to Russell Regalado on russell.regalado@randstad.com.hk

skills
no additional skills required
qualifications
no additional qualifications required
education
Vocational/Professional Qualification

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

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helpdesk support engineer.

job details

skills

qualifications

education

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

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