order desk assistant in μαρούσι

job type
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job details

μαρούσι, attica
job category
engineering, logistics, production & manufacturing
job type
reference number
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job description

Do you have experience in administrative or customer support positions? Do you have what it takes so as to work as an Order Desk Assistant and process orders, provide exceptional customer service, manage customer complaints and check inventory?

Are you familiar with order management? Are you willing to work in one of the leading international companies in the cosmetics industry? Do not waste time and apply now!


The company offers the following benefits for this Order Desk Assistant position:

  • Competitive salary
  • Excellent working environment
  • Work within leading multinational company


As an Order Desk Assistant, your duties will include the following:

  • Deal directly with customers either by telephone or electronically
  • Respond promptly to customer inquiries – Quotes under guidance of Sales
  • Handle and resolve customer complaints, develop solutions to a variety of issues, moderate and more complex level
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Independently process orders, forms and requests within Service Level Agreement
  • Order collection & entry into ERP  
  • Definition of priorities (customers and/or lot numbers)
  • Escalate requests and unresolved issues to the designated resource
  • Record details of inquiries, comments and complaints within quality management system
  • Manage administration e.g. handling of delivery notes issued by 3PL, issue invoices, invoices  
  • Communicate and coordinate with internal departments 


As an Order Desk Assistant in this role, you must have the following requirements:

  • Must have minimum of 2 years of working experience in an similar role  
  • University degree 
  • Fluency in Greek and English.
  • Excellent PC skills (MS Office)
  • Strong analytical thinking, communication,  organizational and interpersonal skills
  • Strong business acumen
  • Strong team working skills (support peers/colleagues in their daily work will be required)
  • Ability to works under limited supervision


If you are interested in this Order Desk Assistant role, apply now. For more information, contact Vasiliki Mavrokefalou on +30 2106770523.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.