美资公司customer service manager in Shanghai
CNY 20,000 per year
1. Manage the whole business process, and solve problems.
2. Check the weekly report from Sales Reps (SRs), host regular department meetings.
3. Review the official document from customers, such as contract, agreement and suggest the relevant actions.
4. Make the SOP for the department, and update it according to process changes.
5. Regularly report to Manager and report special issues timely.
6. Work as a coordination role with relevant departments.
7. Collect request for the ERP from SRs for further system improvement.
8. Make sure the ERP function will follow the operation process in the daily work and report abnormal timely.
9. Approve the SRs’ leave application and request for overtime base on business needs.
10. Arrange backups during holidays if needed.
11. Improve productivity of the RMB Core Sales team.
12. Monthly meeting with US.
13. Organize internal training.
14. Set up communication channel with key customers.
15. Assist SRs to set up credit terms for qualified RMB customers.
16. Provide insight and effective support to SR and BD for business penetration.
1. Strong organizational, analytical, and problem solving abilities.
2. Passionate customer service orientation.
3. Positive working attitude, good supervision, coordination, and team workmanship.
4. Be familiar with electronic components distributor industry.
5. High proficiency in English language with good communication & presentation skills.
6. Experience in use of ERP System and MS office tools.