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customer support engineer in Jiangsu

posted:
location
Jiangsu, Jiangsu
job type
合同工
salary
CNY 5,000 每年
reference number
20192
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job description

Title:CS Engineer

Introduction

Within the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of systems at customer locations.

Job Description

? Install company's equipment

? Evaluate and diagnose problems and make appropriate repairs

? Acquire sufficient knowledge of new and established products and processes

? Analytical Thinking | Provide the information to enable effective trouble shooting

? Helicopter-view | Anticipate on possible issues on the progress of the install

? Quality Control | Closing the Improvement loop regarding product quality & design

? Ambassador role | represent ASML at the customer’s site in a professional way

? Communicative Skills | Handle customer matters & request in a professional way

? Knowledge sharing | Be the source for actual technical knowledge of new and existing products

? Clear Reporting | Written technical reports on daily base to various stakeholders in organization

? Awareness of usage of high cost tools, materials and equipment

? Work with co-workers (subcontractors, agents), customer & local field support , factory install engineers
Requirement:
Education
Bachelor (BSc) in an engineering field or equivalent experience (Mechatronics, electronic) preferred additional knowledge: pneumatics, mechanics
Experience
? Mechanical Engineering only is not enough
? Precondiction: Must be able to speak / read / write english language

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