it infrastructure china support analyst in shanghai

posted
job type
合同工
salary
CNY 20,000 每年
apply now

job details

posted
location
shanghai
job category
信息技术
job type
合同工
salary
CNY 20,000 每年
experience
不限
reference number
30713
apply now

job description

This position is within the SBS – Information Services (IS) – Infrastructure Delivery China Team and will report to the Infrastructure Delivery Manager, China. ? Manage, deliver and support collaboration (productivity tools e.g. Google Apps) and documentation tools services for the region ? Optimize and document regional service procedures and processes ? Provide training and coaching to support team and customers ? Animate key user network for the region ? Coordinate regional service project and operation action roll-outs Requirements ? Degree in Computer Science / IT Management / Business Computing ? Graduate students are welcome to apply Must have skills ? Understanding of ITIL will be advantage ? Knowledge or support experience of Google Suite will be an advantage, or other productivity & collaboration tools ? Understanding or experience on Document management area and workflow will be an advantage. ? Project management methodology and Practice ? Good command in Mandarin and English (written and spoken) ? Good Communication skill, coordination skill and Collaboration Spirit. ? Experience in training & coaching will be a plus ? Travelling - Required to travel 20% of the time to sites in China ? English & mandarin