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the lead/contact data steward in Shanghai

posted:
location
Shanghai, Shanghai
job type
合同工
salary
CNY 5,000 每年
reference number
20634
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job description

The Lead/Contact Data Steward

*Job Description

 

The Lead/Contact Data Steward is based in Shanghai will be tasked with managing Lead/Contact data attributes in order to improve data reusability, accessibility and quality via Illumina’s CRM, Salesforce.com. He/She will monitor and maintain data quality and will take corrective actions when necessary to ensure accuracy and completeness of the customer records as it pertains to the Lead-to-Order or other initiatives. 

Preferred Education:

·  Bachelor’s degree or equivalent in Marketing, business, life science or other related field. 


Preferred Experience:

·  2-3 years of relevant experience.

·  Strong written and verbal communication skills in English and Mandarin, and/or Traditional Chinese.

·  Strong attention to detail and commitment to deliver quality work in a timely manner.

·  Demonstrated ability to multi-task, work in team settings, and work independently when required.

·  Creative / Problem solving approach to searching/deriving Customer information from online or off-line channels.

·  Possess an open, flexible, and positive can-do attitude with good communication and interpersonal skill.

·  Thorough knowledge of Microsoft Office ( Excel / Word ) and Outlook (Scheduling ) and possess an innate ability to navigate through new software applications. Software, especially web-based software, shouldn’t scare the ideal candidate. Advanced Excel Macro/Formula experience highly useful.

·  SQL/RDBM experience useful.


Key Responsibilities include:

·  Ensure SLA for Lead/Contact data maintenance is met

·  Support other related CRM Data Quality & Governance activities as it related to Leads, Contacts and Territory Management.

·  Interact with key business functions and Customer Master Data Manager to confirm data quality policies and governed attributes

·  Improve data quality through metrics tied to business impact

·  Support ongoing data quality as well as future Merge & Acquisition efforts, including but not limited to Data cleansing & de?duplication; Data mapping; Data dictionary

·  Work with Analytics on data clean-up/de-dupe and Insights.

·  Work with ISRs/LGS/Sales to validate and improve data to support the Sales & Marketing Functions. 

·  Help sanitize/prepare Lead/Contact Data for targeted Marketing Campaigns

·  Collaborate effectively with regional Data Stewards and Customer Master Data Manager to: 

o    Assist in the resolution of interface errors

o    Define data requirements for new and existing interfaces

o    Prepare presentations and training materials as needed

o    Conduct training to drive the business readiness and adoption of the SAP implementation and hyper-care support

o    Perform data validation and related testing activities (as needed)

·  Advise Customer Master Data Manager on related master data issues, identify corrective action items, continuous improvements of the process and provide inputs to developing Data Governance road maps and strategies

 

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