aps5 complaints officers.

• Assessing and monitoring complaints and other regulatory intelligence,
• Managing a caseload of complaints, including the assessment of complex matters and escalating incidents for investigation or other action where necessary.
• Identifying and providing advice on trends and issues through the oversight and review of complaints
• Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
• Developing and maintaining strategic relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the function.
• Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
• Contributing to a learning culture where expertise can be developed and appropriately shared.
• Contributing to supporting and building capability in a team environment through input in team and national forums.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.