administration - complaints / disputes case manager in sydney

job type
AU$ 38 per hour
apply now

job details

sydney, new south wales
job category
banking & financial services
job type
working hours
AU$ 38 per hour
reference number
00 00
apply now

job description

  • End – to – end dispute resolution case management
  • Big Four Bank - project based team in Sydney Olympic Park and Parramatta
  • $38/hr + super with potential to earn a permanent position

Challenge yourself in handling higher lever customer complaints and escalations within a Big Four bank. Strengthen your case management port folio across disputes resolution.

Your new company

Push yourself within the Customer Relations arm of a bank renowned for leading the Australian financial services space. Develop within a team of skilled individuals, who are highly involved in their case management, delivering outcomes with integrity and sensible financial practice.

Your new role

Manage disputes resolutions cases spanning across credit, lending, financial hardship, debt collections and other consumer banking areas. Interpret complaints documentation and pass appropriate resolution with respect to applicable legal/regulatory issues. Perform extensive and thorough investigations into cases that are beyond negotiated resolution outcomes. Compile comprehensive correspondence and reporting on cases. Interact and engage with a number of internal and external stakeholders, including the Financial Ombudsman Service.

Your skillset and experience

  • At least one year experience in disputes resolution case management, preferrably within banking and financial services
  • High awareness of legal and regulatory issues relevant to industry and work flow
  • Bachelor in Law is favourable
  • Proficient communication skills

Your benefits

Shape your career within a Big 4 bank and enjoy opportunities beyond this role. Your new team is a collaborative, high functioning team that values delivering fair outcomes with integrity and quality. Enjoy convenience of office being just minutes from Parramatta Startion and Sydney Olympic Park.

Your next step

To launch your career, click ‘apply now’ or contact Nayomi, Consultant on 8215 1037.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


disputes resolution, customer relations, disputes, case management


no particular qualifications

educational requirements

Secondary School/High School