business analyst - 80k+s - sydney olympic park

job type
AU$ 80,000 per year
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job details

sydney olympic park, new south wales
job category
job type
AU$ 80,000 per year
reference number
02 9615 5324
apply now

job description

Based in Sydney Olympic Park, this high volume call centre is seeking a business analyst to join the team on a permanent basis. If you have experience in a workforce planning division it would be highly regarded.

This role will provide support the Workforce planning and optimisation centre in terms of reporting, continuous improvement and quality control.

Responsibilities will include:

  • Provide daily, weekly and monthly reporting for the field, client and internal stakeholders
  • Provide recommendations and determine continuous improvement processes
  • Anticipate, identify and address any potential discrepancies / issues that may arise
  • Manage and monitor the completion of project milestones against KPIs and goals
  • Build ad hoc dashboards / metrics / performance reports

Skills, Knowledge and Experience:

  • 5+ years experience in a Business Analyst role
  • Knowledge of Project management requirements and skills
  • Relevant tertiary qualification in project management, business, data analystics or IT
  • Experience working in an operations / workforce management centre
  • Advanced MS Excel skills
  • SQL report writing skills
  • Ability to gather, analyse and document business needs
  • Strong communication and interpersonal skills
  • Ability to work autonomously
  • Strong attention to detail and prioritisation skills
  • Strong focus on WHS&E
  • Provide and ensure sufficient resources and training to implement HSEQ systems on projects
  • Ensure risk management activities are undertaken on the Contract
  • Sign off reports on incidents notified to state HSEQ authorities
  • Ensure robust incident and hazard management processes in place for the contract and effectiveness monitored.

If you are a relationship builder with exceptional stakeholder management skills, an effective communication and analyst with ideally a background in a workforce planning environment, then please submit your resume using the appropriate links below.

For a further confidential discussion please contact Bev Mcloughlin on 9615 5324. Please Note: Company details will not be revealed over the phone.


Strong report writing, analytical and communication skills


Experience working in an operations / workforce management centre. Advanced Excel, SQL experience, strong attention to detail, exceptional communication skills.


Provide all reporting as required with need for report writing in SQL. Advanced Excel and continuous improvement focus.

educational requirements

Bachelor Degree