business analyst - homebush - workforce management- perm

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job details

homebush, new south wales
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reference number
02 9615 5324
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job description

Based in Homebush, this company has just won a major contract that will see them ramp up to support 500 field technicians servicing up to 5000 jobs per day. To cater for this increase in work, a new Workforce planning manager and a team of analysts are being recruited.

This role will provide support the Workforce planning and optimisation centre in terms of reporting, continuous improvement and quality control.

Responsibilities will include:

  • Provide daily, weekly and monthly reporting for the field, client and internal stakeholders
  • Provide recommendations and determine continuous improvement processes
  • Anticipate, identify and address any potential discrepancies / issues that may arise
  • Manage and monitor the completion of project milestones against KPIs and goals
  • Build ad hoc dashboards / metrics / performance reports

Skills, Knowledge and Experience:

  • 5+ years experience in a Business Analyst role
  • Knowledge of Project management requirements and skills
  • Relevant tertiary qualification in project management, business, data analystics or IT
  • Experience working in an operations / workforce management centre
  • Advanced MS Excel skills
  • SQL report writing skills
  • Ability to gather, analyse and document business needs
  • Strong communication and interpersonal skills
  • Ability to work autonomously
  • Strong attention to detail and prioritisation skills
  • Strong focus on WHS&E
  • Provide and ensure sufficient resources and training to implement HSEQ systems on projects
  • Ensure risk management activities are undertaken on the Contract
  • Sign off reports on incidents notified to state HSEQ authorities
  • Ensure robust incident and hazard management processes in place for the contract and effectiveness monitored.

If you are a relationship builder with exceptional stakeholder management skills, an effective communication and analyst with ideally a background in a workforce planning environment, then please submit your resume using the appropriate links below.

For a further confidential discussion please contact Bev Mcloughlin on 9615 5324. Please Note: Company details will not be revealed over the phone.


Supporting Workforce Planning team, Strong SQL and Excel skills, Provide recommendations


Degree in either business, data analytics or IT. Strong SQL Report Writing and Advanced Excel skills, strong communication skills and attention to detail. Continuous improvement focus


Daily, weekly and monthly reporting for the field, client and Operations Centre, work proactively with the Workforce planning manager and all relevant stakeholders to identify and anticipate areas of potential issues.

educational requirements

Bachelor Degree