call centre manager in brisbane

posted
job type
permanent
apply now

job details

posted
location
brisbane, queensland
job category
call centre & customer service
job type
permanent
working hours
Full-Time
reference number
90M0366116_1543984068
phone
00 00
apply now

job description

My Client is looking for there next Call Centre Manager, who can lead and inspire there Telemarketers within to achieve KPI’s and smash results! This role is an exciting opportunity to grow with an award winning national business and build upon an already successful call centre! You will need to be able to train and develop as well as be ready to manage and create the growth within the business.

The Role:

To be successful for this role you must have Management experience within a Call Centre / telecommunications.

  • Managing a team of 4-8 telemarketers
  • Coaching and mentoring the team to maximise performance
  • B2B Sales, generating revenue from SME businesses
  • KPI management (self and team) to ensure targets are met
  • Quality assurance to enhance the customer experience
  • Effectively collaborate with field sales and technical specialists to identify opportunities and deliver solutions for new clients.
  • CRM data management for effective lead generation

About you:

You must have Management experience have a drive for KPI’s and Out Bound sales! Ready to lead and inspire a team!

  • 2+ years sales experience, preferably in the telco industry
  • 2+ year leading a team in a call sales centre environment, outbound preferred
  • Previous experience in B2B sales
  • Experience in CRM data management
  • Proven ability to manage and motivate your team
  • Excellent communication skills
  • Innovative and thinks outside the box
  • Highly motivated for success and exceed targets

Other Information:

With opportunity for growth and progression as well as a competitive salary and uncapped commission! You will be provided with comprehensive training to ensure you are given the right tools for success.

If you feel you have the ability to be customer focused and the want to elevate your career APPLY NOW!! For more information on this role please contact Isabella Creswick on 07 3243 3936 or email isabella.creswick@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Call Centre Manager

qualification

high school

educational requirements

Secondary School/High School