case review officer in australia

posted
job type
temporary
salary
AU$ 45 per hour
apply now

job details

posted
location
australia
job category
government & defence
job type
temporary
working hours
Full-Time
salary
AU$ 45 per hour
reference number
90M0369653_1544160154
phone
00 00
apply now

job description

Case Review Officer

We are looking for professional and well presented candidates that are available early next year. Ideal candidates will have strong proven experience within problem solving, decision making and an ability to review a variety of stakeholder requests.

About the role:

  • Manage stakeholder relationships via phone and email, respond to enquiries in a timely and professional manner
  • Prioritise a high number of customer requests, problem solving where necessary
  • Exercise sound judgement when making decisions in accordance with legislative requirements
  • Handle complex and sensitive information in a confidential manner
  • Research and collect further information required for each case before making judgements
  • Obtain assistance and policy guidance from internal stakeholders when required

About you:

  • Several years experience within a similar role involved in case management and reviews
  • Ability to provide a high level of communication and interpersonal skills
  • Strong ability to build rapport and strong relationships with key stakeholders and customers
  • Excellent organisational and time management skills with a strong ability to prioritise in a busy, fast paced environment
  • Ability to work within a team as well as independently
  • Attention to detail and high level problem solving skills
  • Proven experience within decision making
  • Ability to negotiate where necessary
  • Experience within a legislative environment highly preferred
  • Initiative and confidence to tackle any task given to you
  • Ability to adapt to an ever-changing environment
  • Strong computer literacy skills, particularly Microsoft Office suite, and ability to work with specialised databases

If you are available now and interested, please submit your CV via the ‘Apply Now’ button. Please call Jessica Wain at Randstad for a confidential discussion on 03 9377 0734.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

case manager, review officer, administration

qualification

none

educational requirements

Secondary School/High School