claims manager in Brisbane CBD

Brisbane CBD, Queensland
job type
reference number
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job description

The Company

Operating in a highly competitive and dynamic financial services environment, QSuper manages around $60 billion in funds for over 550,000 members and is committed to working with their members so they can feel more confident they are making the best choices for their situation. QSuper Limited and QInvest Limited are ultimately owned by the QSuper Board of Trustees.

The QSuper Group has approximately 1,000 employees, and their culture is one where "members are at the heart of everything they do". QSuper employees bring this culture to life by behaving in line with their unique values which ensures their success through their actions every day.

The Role

During an exciting period of growth and change, you will oversee a diverse portfolio of life, disability and income protection claims through investigation, analysis and assessment.

You will be working in a fast-paced, team-oriented environment where your industry knowledge, communication and interpersonal skills will be rewarded. Well-developed time management skills and the ability to manage competing priorities is a necessity.

Skills, Experience and Qualities

The ideal candidate will bring a positive and proactive approach to their work. You’ll be managing caseloads with demonstrated attributes of integrity, resilience and exceptional customer service in mind. The ability to communicate and negotiate both written and verbally is a critical element to the role.

  • Tertiary qualification or demonstrated equivalent experience
  • Demonstrated claims management experience (desirable)
  • Injury Management or Allied Health background (desirable)
  • Ability to work in a complex and changing environment
  • Proven high level of organisational skills with strong attention to detail
  • Proven problem-solving skills paired with a credible and resilient manner
  • Service orientation and customer focus skills
  • Demonstrated desire and ability to work collaboratively within a team environment
  • Balance our members needs with an empathetic yet commercial approach

At QSuper they are proud to champion respect and they value diversity amongst their employees to support an inclusive workplace. QSuper are passionate about selecting talented people based on their qualifications, capabilities and experience relevant to the role.

QSuper is an industry leader when it comes to competitive salary, work/life balance (including flex time) and legitimate career progression for those driven to succeed. Working within a highly supportive team, they pride ourselves on organisational culture.

Randstad are passionate about selecting resilient professionals based on their ability to exceed customer service expectations. If this sounds like you, apply now!

To apply:

Click on the 'Apply’ button and follow the prompts. The closing date for applications is 16th of June 2017.

Shortlisted applicants must be able to attend an assessment centre on the 21st of June 2017.

Whilst all applicants will be carefully considered, we will only be able to personally contact those candidates that are short-listed for interview. For more information about the role or to have a confidential discussion, please contact Rachael De Vault on (07) 3243 3903.

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