client service agent in queensland

posted
job type
permanent
apply now

job details

posted
location
queensland
job category
call centre & customer service
job type
permanent
working hours
Full-Time
reference number
90M0361112_1536817171
phone
00 00
apply now

job description

Your New Company

Our client has teamed up with one of the world’s leading accounting software packages – Quickbooks.They are an energetic and dedicated organisation looking for a Client Service Agent to support customers through the use of this globally recognised financial software. This is a newly created role and will take place through inbound over the phone calls and online chat services.

Your New Position

  • Provide excellent customer support to customers who are either; accountants, bookkeepers or business owners
  • Ensure that customers have the knowledge to run their business smoothly
  • Learn software and problem solving strategies to solve customer issues and continuous improvement of the organisations processes
  • Create online training material and how to guide on how to use new software.

Your Skills and Experience

  • Excellent written and verbal communication to inspire customers through the learning process
  • Ability to learn new software products and excellent problem solving skills
  • 1-2 years experience in a small accounting firm or small business bookkeeping company would be advantageous
  • Ability to prioritise in fast paced environments
  • Driven to resolve customer issues

What is on Offer

  • Competitive Salary package
  • Fun and Interactive Team
  • Be part of something new and exciting that has the potential to be evolve offer the coming years
  • Supportive and rewarding culture.

Please apply now by clicking apply or email Jessica Smith at jessica.smith@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service

qualification

Bachelor of Accounting or Business (desirable)

educational requirements

Bachelor Degree