client service officer - aps3 - midland in western australia

posted
job type
temporary
salary
AU$ 37 per hour
apply now

job details

posted
location
western australia
job category
administration & office support
job type
temporary
working hours
Full-Time
salary
AU$ 37 per hour
reference number
90M0314114_1543542529
phone
00 00
apply now

job description


Randstad is one of the world’s largest recruitment & HR services providers, employing over 570,000 people every day with the aim of “shaping the world of work”. Randstad is passionate about matching people with organisations that will develop their potential and matching organisations with people that will take their business to the next level.

We are looking for experienced Client Services Professionals who are available for a very sought after ongoing assignment with Federal Government.

The ideal candidate will possess a positive “can do” attitude and be available between Monday – Friday

The key responsibilities for the exciting opportunities are as follows:

  • Answering public enquiries regarding applications and general queries via email or phone
  • Provide timely customer solutions
  • Interviewing clients in line with legislation and policies
  • Customer complaint and resolution management
  • Data entry
  • Document control and management
  • General office administration
  • Creating, maintaining and updating relative customer documentation/files


In order to be successful in these opportunities, the following experience is required:

  • Possess and be able to demonstrate a high level of Client Services experience
  • Experience working towards KPI's or an understanding of working to a benchmark
  • Strong customer service and administration skills
  • Experience in customer complaint management
  • Ability to work in a fast environment
  • Strong communication skills - verbal and written
  • Ability to learn systems quickly
  • Professional, reliable and strong work ethic
  • Proficient in Microsoft programs
  • Excellent stakeholder management
  • Strong problem resolution skills
  • Ability to work autonomously or within a team
  • Highly organised
  • Adaptable and efficient

If you feel you posses the necessary skills required for this role please progress to apply

Any questions please contact jennifer.conlon@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Dedicated hard working staff required

qualification

Demonstrated experience in a similar area

educational requirements

Secondary School/High School