client services in Sydney CBD

posted:
location
Sydney CBD, New South Wales
job type
Permanent
reference number
90M0270479_1499670622
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job description

Full Job Description

This reputable organisation, a global leader in banking, financial and investment services, is looking to expand their Client Service team!

If you are looking to work within banking and financial services, in a professional and supportive environment that offers career development, then this is the role for you. As this is working for Australia's leading investment bank; we are looking for true professionals who genuinely take pride in the quality of their work, are articulate and highly adaptable. The recruitment process will commence ASAP for a July start date.

The role

  • Managing a range of clients as the first point of contact
  • Handling both phone and email enquiries
  • Receiving and/or initiating calls to advisers or clients and providing an exceptional client experience on each call
  • Taking ownership of client queries and using your industry knowledge and experience to overcome challenges and solve problems
  • Processing all requests for clients and advisers by appropriate deadlines
  • Liaising with other teams to resolve errors/discrepancies to deliver solutions
  • Build rapport and problem through putting the client first

Your Experience

Previous experience working in banking, financial services or WRAP environment is extremely desirable!

  • Experience in a similar role and an understanding of a call centre and/or operations environment
  • Client or customer service experience
  • Professional communication skills, able to clearly explain complex concepts over the phone
  • Strong problem-solving skills and ability to follow processes and procedures
  • Ability to adapt to change with ease and be resilient to cope with challenging tasks
  • Outstanding verbal & written communication skills
  • Interest in pursuing a career in finance, leasing or banking
  • Strong emphasis on providing world-class customer service
  • Must have a clear criminal & credit history
  • Must be an Australian Perm Resident or Citizen

Your Benefits

  • To have a World leading Bank on your Cv!
  • Open to flexible work discussions
  • Career progression and long-term opportunities
  • Kick start your career in the Banking industry
  • Close to Public Transport - In the heart of Sydney CBD

How to Apply;
To apply online, please click on the appropriate link as interviews will be taking place ASAP. Alternatively, please call 0282151026.

SK913136A

apply now