customer assist advisor (complex) in inner suburbs melbourne

posted
job type
temporary
salary
AU$ 27 per hour
apply now

job details

posted
location
inner suburbs melbourne, victoria
job category
banking & financial services
job type
temporary
working hours
Full-Time
salary
AU$ 27 per hour
reference number
90M0368735_1543451256
phone
00 00
apply now

job description

Customer Assist Advisor (Complex) – Big 4 Bank
A valued client is currently going through an exciting phase of growth and as a result there are currently multiple opportunities available in one of their top performing offices in the heart of the CBD.
The company
Our client leads the market in providing a truly exceptional level of services to their customers at each interaction point. Working in state of the art facilities, you will be surrounded by passionate individuals who share the same goal of exceeding expectations and delivering on service promise.
This is an exciting chance to step into the world of Banking in a role that has real opportunity for growth and progression working for one of the largest and most reputable Banks in Australia.
The role
As a Customer Assist Advisor you will be primarily responsible for going above and beyond for your customers through multiple channels (phone and email). The majority of the customers you will be dealing with will be seeking advice and solutions after having missed a payment or their account falling into overdraw.
  • Ability to manage multiple priorities that have competing deadlines
  • Upholding the exceptional level of services our client is known and loved for
  • Ability to use multiple software packages simultaneously
  • Working within compliance guidelines and requirements
  • Offer tailored solutions to customers that will see their accounts back in a positive financial position
About you
You will be a motivated self-starter with a genuine interest in the Australian Banking industry who lives and breathes providing a customer service experience that cannot be beaten.
  • Experience in a similar Contact Centre or Customer Service role (Banking experience is preferable but not essential)
  • Ability to work well within a team and take direction from Team Leaders
  • You will have a strong level of emotional intelligence and be able to show empathy
  • Be genuine in your customer interactions and contribute to a positive team culture
  • Must be available to attend an Assessment Centre in the coming weeks and start January 7th 2019
Benefits
You will be offered in depth training to give you the necessary tools to succeed in the role, as well as on-going learning and support once settled into the role.
  • Monday to Friday
  • Docklands location
  • $27.55/hr + Super
To Apply
If you have the right skills and experience, please follow the link to APPLY or contact Jake Bunyan by emailing your CV to jake.bunyan@randstad.com.au
*** Please note that only Australian Residents / Citizens can be considered for this role ***

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service, Call Centre, Inbound, Outbound, Administration, Banking, Contact Centre

qualification

not required

educational requirements

Secondary School/High School