Go directly to your country

customer care coordinator - shipping in Western Suburbs Melbourne

Western Suburbs Melbourne, Victoria
job type
reference number
apply now

job description

About the client

Providing global shipping and logistics solutions to a wide range of markets as well as servicing niche markets to stand out in the industry. Well known brand with a wide range of blue chip accounts. Shipping agency feel with a strong logistics and forwarding heart.

About the role

Fast paced customer care environment looking after small to large blue chip accounts every need. Not only covering trouble-shooting issues, but making bookings for all import and export shipments for certain clients and live information on all shipments and cargo movements.


  • Import & Export preparations for select clients
  • Transhipment arrangements for all incoming vessels
  • Cargo tracking
  • Release bills of lading and delivery orders once cleared
  • Accept/reject cargo in accordance with company policies
  • Cover all customer queries on shipments and cargo
  • Liaising with internal operations departments for live information

Skills & Experience

  • 5+ years shipping/forwarding background
  • Customer Service duties background preferred within this industry
  • Both Imports and exports operational understanding
  • Sea freight industry exposure
  • Inland distribution exposure


Above market salary on offer.

Internal progression plans into leadership teams and cross-training.

Company social club events.

To apply online, please click on the appropriate link. Alternatively, for a confidential discussion, please contact David Simpson on 03 9252 2177.

apply now