customer care retention specialist in Newcastle

posted:
location
Newcastle, New South Wales
job type
Permanent
reference number
90M0296828_1491373498
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job description

Recently, nib was the proud winner of the 2017 Best in Class Contact Centre and Best People Strategy and Culture in Australia awards and Newcastle is home to their award winning contact centre. As the fastest growing private health insurer across Australia and New Zealand, nib’s vision is to provide their customers with affordable private health care when and where needed, but they want to do more and they are!!

nib are expanding due to their amazing continued business success and they are looking for the best of the best to join their Retention Team in Newcastle. nib believes its greatest strength is it’s people, becoming a customer enthusiast in this prestigious team is viewed to be an amazing career achievement. There has never been a more exciting time to join the nib team!

As Customer Care Consultant you will be an “elite” performer with a passion for providing the absolute highest quality of service with every customer interaction. You will naturally engage in building relationships whilst managing the retention of customers through inbound and outbound calls. You will identify customer needs through your effective questioning and active listening ability and making every contact count.

What are we looking for?

If you are a customer service enthusiast with proven experience in providing a premium service across a diverse customer base, we want to hear from you. Ideally you will be naturally inquisitive and resilient with an ability to articulate, listen and communicate to effectively identify customer needs along with providing solutions and action priorities. You will communicate appropriate policy and product information by outlining features and benefits with a passionate, motivating and positive delivery. You will be goal focused and enjoy working within a target driven environment which will see you contribute towards the overall success of the business. Someone who is technically savvy and comfortable to navigate through various platforms and databases will adapt well in this fantastic role.

To be considered for this opportunity you must;

  • Be available and flexible to be rostered between the hours of 8.30am to 8.30pm, Monday to Friday
  • Be available to work Saturday's on a rotation basis between the hours of 8.00am to 1.00pm
  • Be available for 2 weeks full-time paid training based at nib Newcastle Head Office

Why join?

If you are chosen to be apart of this first class organisation you will be joining a motivating, energised and dynamic team with an established quality customer base. You will be provided with ongoing training, coaching and development along with being guided by a strong, supportive leadership team who offer an amazing reward and recognition program. You will feel part of the nib team in no time!

Don’t miss out APPLY today to be considered for these limited opportunities! Suitable applicants will need to complete an online form and assessment to continue through the application process. Successful applicants beyond this point must be available to attend an assessment centre on Wednesday 12th April 2017 with the view to commence in the position on Wednesday 26th April 2017. For any enquiries about this position please contact Krystle Parker on 4032 7355.

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