customer resolution case manager -big 4 bank in Parramatta

Parramatta, New South Wales
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job description

Full Job Description

One of the Big 4 banks is looking for motivated and highly organised individual to work in their Customer Resolution team . You will have previous administrative or customer complaints/resolutions experience and be ready for your next challenge! This is a fantastic opportunity to get your foot in the door with one of the BIG FOUR banks that offers a 3-6 month contract with the potential for this is extend.

If you having a positive attitude and the willingness to learn and succeed, please apply now!

More specifically your main duties will include:

  • Manage the investigation and resolution of internal complaints to industry best practice.
  • Commit to and maintain an outstanding customer contact experience.
  • Establish a proven process to design and implement strategies for resolution of complaints.
  • Raise and contribute to continuous improvement ideas and processes to refine the customer experience.
  • Engage and provide feedback to key stakeholders within the Group on opportunities for process and product improvements.
  • Participate in highly complex or sensitive investigations and negotiation.
  • Contribute to the protection of the Group from emerging issues by leveraging proprietary insights, effective feedback and developing strong relationships.

We are seeking a motivated individual with:

  • Proven experience in management of internal complaints.
  • Exceptional negotiation skills.
  • Experience in effectively engaging all levels of management.
  • Sound customer service experience

Culture & Benefits:

For the successful candidates, this opportunity will provide excellent career development opportunities and training to become the best in the industry.

  • To have a BIG FOUR Bank on your CV and get exposure to the business
  • High performance and professional culture
  • Professional development and training
  • Full training and support provided

Application Process:

Please note that you MUST BE an Australian Perm Resident or Citizen to apply. Please click on the apply button to be considered for this amazing opportunity. Due to the overwhelming response, please appreciate that only successful candidates will be contacted to progress to the next stage. Alternatively, you can call 8215 1026


Customer Resolution Specialist
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