customer service and sales leader/coach in North Sydney

North Sydney, New South Wales
job type
AU$ 70,000 per year
reference number
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job description

This company is a fast growing fintech leader in the market who have an exciting, newly created Team Leader role based in their North Sydney office. This role will see you become a pivotal part of their growth and success. Your leadership skills, hands on and customer focused approach are the key to your success! Working in a fast paced and dynamic environment you will be leading a highly successful team within the company that has seen consistent and healthy growth over the past year. You will be reporting to the Head of Customer Relations. This company also offers a supportive work environment driven to achieve excellence. If you have some experience within financial services and call centres and you are looking for that next step into a more senior position then this is undoubtedly a great career move!

As a Team Leader you will be responsible for:

  • Leading a team of Relationship Manager’s and consistently reporting to the Head of Customer Relations
  • Appropriately allocating resources to maximise team efficiency; this includes tasks such as staff coverage, lead management and credit assessment
  • Consistently be a first point of contact for team members in relation to any issues or escalated customer calls
  • Professionally and efficiently handling any escalated issues
  • Building strong relationships with all stakeholders and ultimately ‘leading by example’
  • Monitor staff KPIs and provide support and coaching where necessary

To be successful you will have:

  • Experience supervising or managing a team is necessary
  • Experience within a fast paced, high volume call centre is necessary
  • Experience within banking or financial services is highly desirable
  • Demonstrate an ability to lead and engage a team
  • Excellent communication skills, both verbal and written
  • Strong computer literacy and problem solving skills
  • A positive and proactive approach to work!

What’s in it for you!

  • Close to public transport and shops
  • Work for a fast paced, highly successful, fast-growing market leader!
  • Collaborative, friendly and supportive team culture
  • Monday to Friday business hours
  • Ability to take ownership of your role and help drive the success of this company!

If you are interested in this position please apply via the link. Please note that permanent residency or Australian Citizenship is required. Please direct any questions to Anita Ivanoski on 8215 1021.

apply now