customer service / collections in north ryde

posted
job type
permanent
salary
AU$ 60,000 per year
apply now

job details

posted
location
north ryde, new south wales
job category
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 60,000 per year
reference number
90M0370199_1546917180
phone
00 00
apply now

job description

Are you a successful collections or customer service representative who is looking for the next step? This is a fantastic opportunity for you to gain valuable experience within the financial services sector. We have multiple collections positions available and are currently seeking highly motivated and dedicated candidates to join a dynamic and successful team.


With previous customer service experience, this will be a great chance for you to really drive your career and expand your skill set. Using your empathy, negotiation and of course customer service skills you will be able to help customers through a difficult time.

Our client is currently seeking applicants who have a strong customer service background. This role will be a permanent full-time position based in North Ryde.

Your key responsibilities

  • Exceeding customer service expectations and ensure a positive outcome for your customer
  • Making outbound calls in regards to personal loan products
  • Meeting service targets individually and as a team
  • Participate in call coaching & call monitoring reviews
  • Maintaining professionalism whilst dealing with internal and external stakeholders
  • Liaising with collections & recoveries teams on a daily basis

Your skills & experience

  • Strong customer service experience
  • Past collections or call centre experience is preferred
  • Will need to demonstrate willingness to learn
  • Ability to build rapport quickly and show empathy
  • Exceptional problem-solving skills
  • The desire to work within a fast pace environment

The Benefits:

  • A stable, full time job
  • Immediate start available
  • Fun and vibrant social culture, weekly social activities with the team
  • Parking available on site
  • Highly reputable financial services company

Please apply directly by clicking apply now and submitting your resume in word format.

For a confidential discussion, please call Fazila Hares on 8215 1078, or email fazila.hares@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

collections, lending, banking, financial services, customer service, outbound, inbound, call centre, loans, vehicles, fleet

qualification

None required

educational requirements

Secondary School/High School