customer service consultant - financial services in brisbane cbd

job type
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job details

brisbane cbd, queensland
job category
banking & financial services
job type
working hours
reference number
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job description

This is your chance to join a reputable and well-known financial services organisation as a Customer Service Consultant on a contract basis. Based in Brisbane CBD and working within a contact centre environment, you will be responsible for handling a myriad of customer enquiries relating to the customer’s refund. You will be responsible for managing difficult customer calls so your passion for customer satisfaction and service delivery will be key. You will be responsible for refunding the money to the qualified customer as quickly and efficiently as possible. We are seeking someone with a passion for the finance industry and who is driven, positive and shows strong resilience and maturity. No two calls are ever the same!

Your key responsibilities as a Customer Service Consultant are:

  • Responding to inbound and sensitive customer enquiries relating to credit and refunds
  • Handling all calls professionally with the aim of maintaining strong customer relationships
  • Manage any email correspondence
  • Maintain database integrity and compliance requirements
  • Work effectively with your team and other internal stakeholders
  • Adhering to daily, weekly and monthly KPIs

Your skills and experience:

  • Excellent communication skills
  • Exceptional customer service ability
  • Demonstrated maturity and resilience
  • Experience in banking or financial services desirable, however, not essential
  • Self-motivated and positive
  • A passion for a career within banking and financial services

What's in it for you!

  • Full time role, Monday - Friday
  • Long term temporary contract
  • Comprehensive training provided
  • Supportive management
  • Potential for extension
  • $27.55 per hour + superannuation

You will need to be available to commence asap for the position.

To be considered for this exciting opportunity, please click the APPLY button now!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.





educational requirements

Secondary School/High School